SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The color is not exactly the same as in the store's photo, there is an orange podton, it does not suit me. The style is cool. In the composition like there is wool, a little prickly. A light smell of a new thing is present. Issued a refund because of the color.
Cool sweater and very warm, a little prickly, woolen, tight and heavy) Thank you!
The sweater is very good, without puffs and any other marriage. Very warm, in the composition exactly there is wool. Did not expect that it would be so warm, I thought that it would be just like an oversize turtleneck. Dear girls from Moscow and Mo, if you suddenly want to order a sweater in this color and do not want to wait for a long delivery, I can sell you my own-did not wear at all, I attach the photo. + 79167950269 WhatsApp
The sweater is warm, pleasant to the body, dense, large knitting. Everything corresponds to the description. On the growth of 172 and the size 42-44 came very well. The sleeves are long, the length of the product is also excellent. In addition to long delivery to Russia (Ivanovo) there is another but-a lot of synthetics in the composition (because of what the pellets are collected. They are a little, if you care for the product, because the wool is in the composition), and it stretches (if washed by hand or in cold water, then takes the same shape. But I don't know if it's long. It seems that after a while will be with elongated elbows and bottom). I bought for 1225 rubles. Conclusion: it is better to pay and buy something with a high content of wool (the best composition). It's not worth your money. But I liked the sweater.
Ordered 11.11 came 3.01.20 the product corresponds to the picture of the store. The sweater is heavy, there is a smell of damp wool and a little pricked. On my 50th size sweater sat not oversize. The height of 156 is long, I turn as in the picture. The goods are satisfied.
Great sweater. Full compliance with the description from the store's page. On the size of og90; about 94 height 170 came up perfectly, and the length of the product and the length of the sleeve and the volume. Quality sewing, nice material, very satisfied. Soft, cozy! Delivery 7 weeks, the track was tracked badly, but as a result everything was received and was satisfied
Delivery month to Tomsk from 11.11. Pleasant to the touch, at 44-46 just right, slightly oversize
Very dense knitting, without jambs, the sweater is straight heavy, prickly, but tolerable, so the wool in the composition is. Gate, rack. The sleeves are very long, as in the store's photo. Seams from the wrong side are processed, excess nothing sticks out. Worthy thing! To SPB 2,5 weeks
Sweater liked. It took about three weeks to Moscow. In composition-acrylic mixture with wool. The color corresponds to the photo presented on the site. The smell of a new sweater is necessary to wash. On height 170 and size s came up. The model is a little oversize. The store put a hair band as a gift. Thank You