SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Joe Ayong
Fit well and are very warm for cold winter night
I ordered sports pants for my spouse. Warm, the fur is good, the fabric quality is good, the fabric is thick. Took 2XL, fit perfectly on his weight of 78 kg. Freely in the Belt and in the hips. Satisfied with the quality. The only negative package arrived in the country and there was no message that it was possible to receive the parcel. But we found her.
Hold well warm Size 6xl but size a little small despite everything
Very good quality and beautiful finishes. Well done for the large size. I recommend this store.
Thick trousers with two zip pocket, with elasticated waistband.
All the best fits well, am satisfied, welcome again
The pants are very warm, as described, the delivery is very fast, less than a week before the Kharan, thanks to the store
Delivery Belgium/Belgium. Have size 38 this corresponds with L when order this jogging pants. Very fine pants, nice and warm to home for chilling or to go hiking with dog. Fast delivery, when order was reported 6 weeks, I had after 10 days all delivery. Good quality. I order still at this store. Am very satisfied. TOP.
The quality is excellent sewn all well warm recommend a little wrong with the size it was necessary to take on a size smaller than 6XL. My height 1,78 m weight 110 kg.
Warm! for the winter is excellent! the husband is happy! the size grid corresponds! I recommend!
Very thick, not afraid of cold in winter, recommended to purchase 。
Size 6X = Large (USA). Very good fabric, thick and heavy
All OK.
Thank you close fast delivery. Chinese 8XL are European 4 XL. Fits you and is warm look up what temperature you warm holds.
Normal panties, a landmark for choosing a size 5 x L well sat on the height of 174 weight 100
Very good quality!
Good qulity. Size 48 50 exactly, not oversize and not wide. These are not my first such pants with Ali, without them I do not think about my winter, it's very convenient.
The quality of the material and tailoring is excellent!!!!! I ordered the whole family of different sizes -- the dimensional grid is very accurate! Pleasant to the body, thick, warm! Definitely recommend!!!