SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good dress! Looks stylish. The quality of the fabric is dense. The store's differences are correct. On the chest 100 cm took the size XL. The waist is slightly overstated, but it does not detract from the advantages of the dress
Beautiful, easy dress. I went perfectly. IN comments read that waist is too high, it is me and had, since the situation. Happy purchase! Put rezinochku as a gift.
Size L for parameters 93-70-93 height 166 weight 55 perfectly below the knees. The color is super-coarse red, the fabric is very decent. Synthetics, but antistatic to help you. Thanks to the store. I liked it very much. Shipping fast!!!
The goods reached about a month or a little less. The size approached the parameters 89-75-100, took the size of M. The waist of the dress sits on a low growth.
Beautiful dress. Perfect size. I have 165 cm high and 53 kg weight. I choosen size S.
A pretty dress in a heart, there are no protruding threads, the quality is not bad. Delivery is fast, two weeks. The store as a gift put the rubber, a trifle, and nice)
The goods went to Germany for a month. Track tracked. In my European m, height 183 ordered XL, the size came up perfectly. The elastic is too high, but not critical! Sleeves for my height are short, but they can be raised, so it's not scary. In general, the purchase is happy!
At 44 size ordered M, normally sits. The linen is dark translucent, and the sleeve is poured on the arm, otherwise the length is excellent below the knee and the dress is cute.
Dress of good quality, got in 3 weeks in Mo! Suitable summer-Spring or for a holiday! thanks.
Before Bashkiria 2 weeks, a good platishko for this price, took on a pregnant belly but apparently quickly grow out of it cotton fabric, small hearts bow on the neck ties add Milos to this dress, sleeves norms, my 44R og95 + 5 months norms village