SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Amazing it's so soft and warm I'll wear it all the time
thanks
I love it get a XL if you fit large in us size and it came earlier than expected
very cute!! surprised by how good quality it was! very thick and warm, good for winter, definitely recommend this especially for the price!! only complaint is that the sleeves were really short for some reason. i purposely got it in a size large for an oversized fit but the sleeves just reach my wrists. if u want the sleeves to go over your hands like in the picture make sure you size up by a lot!! other than that its perfect :)
Very thick, great product, looks exactly like photo
very cute and soft and fit accurately :)
Its thick and great I love it I’m wearing it at school right now, it’s sooo cute YIPPIE!!
Fast shipping!!! Really soft fabric and it's comfortable <3 I love it!
So cute
It's a nice sweater. Thanks
I loved it! I was surprised by the quality of this sweater, I am delighted with it. And not to mention the delivery date, it arrived in 8 days!
like the design very much
The fabric is so soft and its so cute!! Very fluffy and had no funny smells when it arrived, very happy with this!!
great quality sweatshirt super cute and comfortable definitely a win in my book
sooo cute and comfortable, not cheap quality, not expensive or pricey at all, I love it so much! kinda thick (as a sweater should be) so definitely not made for warm weather. if you’re debating on if you should get it or not, get it. its worth it, its so cuttee I love it so much! it also shipped super super fast! okaddy_ on insta
Looks just as good in the pictures it's very soft and comfortable, would definitely buy for another family member
wow, im so amazed!! excellent condition, no loose or pulled threads. double layered and lovely, though for my plus sized girles, the sleeve length and shoulder fit is a bit tight so it gives that normal sweater look instead of that oversized look- still cute!
Yellow light, double greenhouse. Pupuvala dontsi 12 rokiv. On rozmir they took M, The Donka was filled with time
this is not the best picture but, i really like the sweater its cute, very thick which is good for me since im always cold 10/10 !