SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Hoodie is very cool. At its 50-52 took 5XL with a calculation for an oversize and did not lose, sits exactly like this, just like I wanted. Lining inside looks like something like fleece, does not shine through. Very warm and comfortable. Came with a small hole at hand (apparently on the seam did not finish in production), but it's not scary. For their money very much. Came two days earlier than promised.
As in the photo I arrive in less than 10 days :)
Good quality sweatshirt especially for the price. Nothing fancy or special about it, just exactly what you would expect.
It arrived quickly in less than the time I expected and the quality according to the price is great, very nice design and as indicated in the photo. Everything great
Sweatshirt ordered 8.09 pack dotarła 18.09. Printing is much larger, material artificial but is well sewn, material not stinks and in miare comfortable feel from the inside, the money is really cool, recommend!!! Size fit
Sweatshirt dotarła to Poland in 9 days! Cool Material, recommend
My daughter loved with pelinho inside and came with the right color and size.
Well, it's synthetic, a little thin but good for summer and spring. Looks just like q in the picture. The size is fine.
Wau 14d and he come with me. The material is not what
Very fast shipment to Poland. Sweatshirt thin, but material nice, nice color.
Nagyon Vékony anyagú pulcsi, inkább EGY Póló anyaga.
The fabric is different than I thought but it's nice, I ordered size M and it comes wide, arrived earlier than expected
Au top
Graphic is great, material alittle thin but perfect for hanging out in air-conditioned home during this heatwave...
Получила быстро, качество не плохое за такие деньги.
Ce pull est super super confortable et la couleur est très jolie elle ressort mieux que sur la photo ❤ j'en suis très contente
todo perfecto! calidad relación precio
Sweater was beautiful. It came very quick because of epacket shipping. I ordered a 5x and it was pretty big, maybe a US 3x.
Super soft inside and fits perfectly. Alot of compliments (1 from my mom) love it!!