SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The quality is excellent, came very quickly! I have a size of 24,5 cm, usually wear 38, here took 39 on the table, sat down well, but a little too big, if the difference in size is 0,5 cm,, then The quality is excellent, I will still order
Quality. Size fits Is it convenient in them-I'll add a review later
Dancing in them is one hell of a trick. She took rosemir in rosemir and all the South. I do not recommend to brother Bo for sure to wake up. I recommend the whole yak for dancing so and for beauty)
Parfaite Je les adores
Excellent shoes for their price. Neatly Made! Comfortable heel.
Everything came up, at its 40 size, took 42, even with a margin of half a centimeter, to Kiev 1 month, took for dancing, until I tried more.
Быстрая доставка ,пришли в Украину за 2 нед Фото полностью соответствует Очень удобные как в тапочках Брала для танцев, только набойка чуть оставляет след на ламинате На свою стопу 24.5 см Брала 39 ,подошли идеально ,очень мягкие не жмут
Great shoes! the size fits perfect, very comfortable, and it took slightly more than 2 weeks to receive it (in Kyiv).
The quality is excellent, insanely comfortable, I recommend for all 100%. Be sure to take another color
Arriving ahead of delivery time, off excellent quality oft and look amazing on well done will buy from them again.
Very comfortable shoes great quality. Looks exactly the same as on the pictures
Show
Туфли ооооогонь ! Очень удобные , по размерной сетке подбирала , подошли идеально
The shoe has a perfect fit and is just like the photo. I loved them!
I am very satisfied with my purchase. Order arrived super fast in 9 days! Very well packaged. Product conforms to description, pair of heels very pretty, light and comfortable. The heel height is nice. I followed the size guide and they fit me perfectly (I took 41 while usually I'm 40). I highly recommend!
Туфли чудесные, красивые, удобные. Персонал магазина общительный, так что советую. Доставка быстрая.
Very beautiful shoes.I can't wait to wear.
They are beautiful and comfortable
Absolutely love these shoes. came very well packed and protected.
The size perfectly approached. Recommend.