SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just beautiful very fast delivery
Perfect, me who is really thin and has trouble finding clothes to my size, I highly recommend this dress super soft and well fitted!
Enchanted with this dress, the finishes are fine and the fabric is quite soft and elastic, I measure 1,70 and I bought the s and it goes perfect, having elastic the fabric. The color is the same as the model image, I will definitely buy other colors again. Shipping has been very fast, it took 10 days to arrive
Too Beautiful 3 weeks to arrive
As shown, very nice, order your usual size. He arrived fast, in expected time
Too small for big breasts avoid
Fast delivery I received my order in 9 days! Size well the dress is as in the picture
Wouaaah just beautiful I was afraid of the quality but jadooooore she is soft nice to wear very comfortable not tight really beautiful! I love I recommend 10000% % and I will buy. Go for it!! :)
Very very beautiful! In love!
Great as in the picture. Just 10j to arrive. Beautiful! I'm 1,60 is 53kg
Very happy with my order it arrives quickly it's the same color
Beautiful dress, I do s and I took s and that's exactly what it takes. For those who have a little bidou, the pleats of the dress allow to hide it so do not hesitate. I recommend!
I'm very happy, there is a video with this dress In my Insta @ khato_mir Subscribe
Very nice dress, I really recommend.
Girls take your eyes closed a wonder this dress!!!!!
It looks really nice. I didn't expect it. I asked myself because I have a lot of chest looks good
Very satisfied. Just like I imagined. Very fast delivery in less than a week. I recommend
I like too much at the top the material is really suitable for a 42 L the fabric is flexible
Don't hesitate! She's beautiful. Size very good, pretty Color and we can adjust the height of the slot as we like.
La robe est de bonne qualité et elle taille bien (je fais 1m55 pour 53kg et j’ai pris du S)