SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Minus that I had to wait 2 and a half months, ordered 3-4 June
Gorgeous!! And delivery fast!! Sits down just perfect!
Платье офигенное, сидит идеально по фигуре
I will be happy if someone comes in handy with my feedback! My height is 164, og 85, OT 60. The dress is just gorgeous, I fell in love with it at first sight! the fabric is elastic, pleasant to the body. Came to Moscow in 2 weeks.
Dresses are normal., synthetics. Dense., not like Losin.. :)) but darts are not sewn to the end and black and red: I had to carry it to the atelier., and ATK how I sat down I liked it., I am 170 tall.. 88-68-102..
Girls, the parcel Krch came quickly, the dress is a bomb, everything is fine! Order and do not think about anything! Insts: aanxlls
Красивое платье, отлично садится по фигуре, мой рост 157 см, мне по косточки, на мои параметры 82×67×91 - размер S подошёл хорошо, приехало платье ровно за 2 недели на Новую почту, быстрая отправка и ещё продавец положил резиночку в подарок, спасибо большое ❤
Compliant, arrival before the date! Elastic, comfortable, well finished, takes the shape of your body.
Everyone is full, because here the models are gathered alone. Do not fit, if you are full, purely on an ideal thin figure. Thank God I'm thin and ordered with a count for it
Nice dress. Very pleasant to the touch, sewn qualitatively, without sticking threads and stuff. But rather for girls with small breasts)
The dress is very successful. Yes, there are protruding threads, the fabric is thin, but it sits so cool that you can forgive it all. On my 88-65-95 and height 170 perfectly fit the size M, the length is just right. Delivery in 2 weeks. For this price is just super. INST: dely1988
I have a height of 160, 84/60/87, perfectly village, I will complement the review with a full way
This is the best buy! The dress is gorgeous! I'm pulling. My parameters are 82-69-95, the size approached perfectly. When walking, of course, there is a cut up, bulges, but not critical. Suggest to buy
Delivery in 10 days The dress is really cool! I highly recommend to buy I want a red one.
The dress came to Moscow for 10 days. By 157 cm height, weight 41 kg, 74/62/84 CEDO excellent! Cut on the right leg. On the length I will remove centimeters 5-8. Definitely recommend!
amazing dress , great quality for the price ❤️❤️❤️
Очень классно, пришло быстро за дней 10-12 сидит очень круто, брала s на рост 165 с весом 48 кг все супер
The fabric is a little cheap but is the price. Girls attention! Is a size L close-fitting
The goods came 3 weeks before the Altai territory, although I thought that all summer I would wait for my dress, and in the autumn I will just put it in the closet. The quality of synthetics, it will be hot, I think. Stretches. Beautifully emphasizes the silhouette. Very beautiful