SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Чудесное качество! Спасибо!
Very beautiful jacket, thank you to the store. Got there quickly.
It's lovely fit great I loved wine very good time, very good store, I will buy back in this shop, also well packed, I am happy❤❤❤
It is an extraordinarily beautiful garment, good quality, good finishes, the color is exactly as in the photographs, it has arrived very fast and good packed, the size is right! I'll order it in other colors!
Blouse is beautiful, but I'm too small
I wear M usually, despite the fact that the size of one all came up, but I would like sleeves a little more authentic. It came quickly
It's very nice, only it's very short in size for someone who's tall.
this shirt is Amazing. I will definitely order more colors. it took about a month to get here. it comes with another thin shirt under neath
I honestly feel so cute in this! The top is comfy and fits well, if a little small, but it looks good. Love it!!
Material is light and good. Size is right. The colour is same with picture. Delivery little bit slower, but finnally arrived. The price is good.
nice, like in the pictures only underblouse is very wide for size S
In general, I am happy. Came in 12 days, no problems with delivery was not. The smell is not very pleasant and in some places the threads stick out. I did not communicate with the store. The goods were shipped in a couple of hours. The parcel was hardly tracked.
Very beautiful color. I'm happy! Thank you store. The second order came just as quickly.
It's just a super blouse. Delivery 1 month. But it was worth it. I wear 44 size. Height 160 cm. I like everything. And the fabric, and the model, and how it sits. Very comfortable. Seller recommend. And thank you for the gift.
Very nice and airy blouse, I recommend!!! thank you to the store for a nice gift
Blouse is cute, but unfortunately very short. Only suitable for sponicy and trousers with high waist. Comes bundled with a shirt on straps under out of. IN gratisie eraser
Just like the picture, fabric sweet to wear, but the sizing is too amall
The very short inside T-shirt, as well as the photo
Shipment was very Fast, arrived ay My house in 12 days! The shirt has a lint on one side, that I'm afraid to cut... but Overall, Elegant and good Quality Blouse! It has a Lot of Nice details. I really loved it. Also, Seller sent a Small gif Thank You so much.
Very beautiful, corresponds to the photo of the store) the sleeves are short to my height, but you can wear as 3/4) delivery fast