SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The delivery was fast, the pants are beautiful, the colors are really nice, this is the garment that I expected the most in all my order and I am extremely satisfied
I love it, I got a M and it fits a little too big but it's because my size is usually xs/s the tissue is good quality and the pants are exactly like the picture!
Very nice. Just like the picture. It came fast. Everything ok.
love these ! the leather belt like thing comes in pieces , so thats the only "inaccurate" thing :)
Arrived perfect
The pants are great! The material is good, the size is also. Pants is supplied with accessories I recommend to 100%
this is so good, it's just so on point and it's definetely worth the price
Pants cool, I'm not much big on me, I thought there would be a rope or fastening for a belt, but no, an ordinary rubber band
Joli
He's perfect. For those who make 40 it will go a little tight
Great quality synthetic but thick fabric
Better than the quality at some shops for twice the price
Good fit and well happy with it
These pants are really cute and came very quickly! I’m petite, a US size S, an Asian size M, and I ordered an L for a baggy fit. The pants have a lot of extra fabric around the stomach that I’ll have to take in but other than that they fit well. I was a little confused as to how to assemble the straps so I made a little tutorial. Straps: Attach one to the belt loop using the O ring and count seven eyelets down. Attach the other O ring and the second strap. Connect the rest of the first strap and the second one in the back with a final O ring.
accurate. you have to put the straps together urself tho
Conform to the picture, quality pants I like bcp
Beautyful! I had many doubts for this pants, instead they arrived in 8 days and exactly as in picture! I took one size up because I was afraid they were small and I made good! Calzano perfect. Beautiful really