SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
хорошая ткань, размер в размер, очень удобные, спасибо продавцу, пришло за две недели
These pants are so comfy. Definitely worth the money!
These are my favourite joggers! Size up for a more comfortable fit or keep to your normal size for a tighter fit
Amazing!
Nice fabric and fit perfect (for me 175cm tall, 68 waist and 90 hip). Ordered a midnight blue, but it's grayish. FYI waist, length and inseam of size M are as pictures.
Excellent pair of pants…..super stretchy! Love the colour in person! Got lots of compliments on them! Very satisfied with my purchase!
Pleasantly surprised with such good quality. Take your normal size.
Dark blue color, stunning. True to size! Love it very much. Addicted to this jogger. I have it in all colors. Without a doubt, it's perfect !! Amazing ! So loving Fast delivery, excellent store, and very nice packaging.Thank you very much it is perfect !!!
Fit is accurate, nice material. Very happy.
Pants Super, recommend to everyone. Have long leg, super material, delicate touch. Pouch are large and pomieszczą even very large phone. Recommend, definitely still buy u this store
Pants really liked. Sewn perfectly, sit, too. Delivery was marked 10 days-just as much and busy parameters: 172, 65 kg, size m/38, from 72, about 99-size M approached perfectly. The color is beautiful, the length of the pants is good. Thank you to the store, I definitely recommend to buy.
Very comfortable, the fabric is very nice, not a pants for summer, the fabric is a little thick
I love them. Very stretchy material. The L size fits perfectly with the M size.
My favorite joggers of all time! I have 4 colours already. This is more dusty red, not my favorite colour. But the quality is great. These fit on EU 38 size. Hips 103cm, waist 74cm. They are long enough in the legs (I'm 174 cm). The fit on the waist is flattering and the butt- even more so.
Very nice! A little long for my height (160cm) but can easily fold the bottom. Great quality, thanks!
fast shipping oh that's like the picture I love it!!
Mjög góðar buxur en sendingin var mjög lengi á leiðinni.
Cool, ordered another color and smaller by size. Not malomerki.
Perfect! Size M is perfect for my body. I am 171 tall and 60kg. Waist 65cm, hips 95cm. Very nice stretchy material. Will order more.
Panties liked, on the parameters 80/100 just. The height of 160 is a little long. Light, pockets inside-mesh, but still stand out. The elastic band at the top is wide, comfortable, does not roll down. The color is nice.