SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is good, the goods are good. Delivery is fast. Great-grandfather well done
Nice sweater. Soft, comfortable, easy to refuel. Not as voluminous as expected and more square in shape than a rectangle. Delivery is long, first Ng Chinese, then whistling with the virus and quarantine shops. But as the shops opened and began to send, it came quickly, faster than in the past.
The sweater is beautiful and very very soft and pleasant to the body. The design of the back is longer than the transmission. On the sides is very loose. A nice hair band came as a gift.
Delivery to Kiev-58 days. Golf is pleasant to the body, warm enough, without extraneous smell. The color is darker and more saturated than in the photo of the store and mine. I wear a XS-S and on my parameters 82-64-90, height 170 cm, weight 53 kg golf sat freely, sleeves of good length. Real Golf measurements are as follows: length-55 cm front and 60 cm back, chest girth-92 cm, sleeve from neck-63 cm. Golf quality, I recommend to buy!
Delivery 2 months. On the parameters 93-72-98 and the growth of 168 sat well. A little, as for me back to back, but I like a free landing. Sleeve in place. Can be worn. Quality corresponds to the declared. Good soft to the touch, warm sweater. I recommend to buy!
Sweater liked, warm, very soft, pleasant to the body. A single size went well at 84-67-93 and a height of 161 cm, as I wanted a little oversize. Sleeves along the length with a margin. Washing in the typewriter on manual mode carried well. Flew only a long-and-a-half month.
Soft, cozy, comfortable sweater. On the growth of 170, OG 90; OB 94 came up perfectly. Quality sewing, soft dense fabric. Very satisfied, I will order from this store with pleasure. After arriving in the territory of Russia was tracked badly, but in the end I got and I'm very happy.
Cool sweater, goes standard size, at 92-68-92 sat well
Good sweater, the color is very beautiful The quality is good, the size approached well at 86 65 92 height 158 cm There were no defects. The color is rich, beautiful. Sweater slightly long for my height, comfortable to the body, not pricked
Thanks to the combination of two types of knitting and the fact that the front part of it is longer than the back, the sweater looks interesting. Thick enough and warm. The gray color was very beautiful, with a cold shade. A single size sat on my parameters freely, but the length of the sleeve back to back. I do not recommend growth higher. My parameters: 83-63-90 and height 169 cm.