SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The topic is very cute! The quality is pleasant, the smell is, but not sharp. (coronavirus did not pick up like)
fit little small is normal I'm thick girl with big boobs the top crop tee is so beautiful just like the pic definitely buying more from this store
12 days delivery in the Netherlands.. perfectly fit
It's very cute and comfy, my first purchase from this store, i have no regrets overall! i loved it!
This top is mostly polyester but it’s thicker and ribbed so it’s a really nice feeling material! A bit stretchy but solid, comfy. I wear a 34C bra, I’m 5’10” and 120 lbs and I got a size small. It flattens my boobs a bit but I wanted it like that, if you don’t then go a size up so it’s looser. Nice cut, no flaws other than that the threads on the buttons were a little loose. This top is my favorite color, I wanted the sugar thrillz version so badly but it’s like $30 and this is $6, and they had the same material type listed so I figured why not. No regrets, this is a great knockoff!
SO SO CUTE!!! good quality and fits perfectly!!!! took 2 weeks to arrive to the US!
Very fast good furniture tissue store recommended
Top chic! I liked it very much! Stretches well, to the body pleasant, beautiful buttons! Very fast delivery and quality packing! I recommend!
The shirt is sooo cute it fits perfectly and has great quality I definitely recommend
OMG! this top is so so cute I can’t wait to wear it for it to be a size large it fits really nice and snug I love the design of all the different colored heart buttons it’s stretchy it’s comfortable and sexy! I love it so much I can’t wait to buy from this store again :D Everything is nicely stitched and well made :)