We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Write a Review
30 Aug 2019 07:46
The order came quickly, the hat is excellent, the description corresponds. Very warm and beautiful. The store put the gift. Thank you!
30 Aug 2019 03:20
The hat is excellent, the pompon is real fur, everything is neatly done. Many thanks for the gift. Delivery 2 weeks to vladimir.
28 Aug 2019 23:14
Bomb hat! Pompom is natural and fluffy not clipped, soft-composition acrylic, lining fabric type as soft toys. It came very quickly. But the smell just kills.
27 Aug 2019 07:40
The store sent the next day, tracked. Delivery is fast. The hat is simple, the whole female part of the family is delighted. A huge fluffy pompon, unfastened for washing, fluffy soft lining. Cost 539,03 rubles. Very, very much! Yes, as a gift with her came earrings-carnations, which is also nice. Thank you
23 Aug 2019 13:47
High quality furry, thick and soft beanie. Satisfied with the product. Pompom is big and well made as well. Got earrings as gift. Two weeks shipping, thank you so much!
16 Aug 2019 09:46
The cap is super, the pompon is attached to the button, along the entire inner surface of the fur. As a gift put earrings-carnations. Seller recommend.
14 Aug 2019 08:43
Thank you very much all good super class 5 balls 55555555 balls girls take.
13 Aug 2019 18:48
love It very warm, very good quality and very fast delivery
10 Jul 2019 03:25
Wonderful! Thank you ! Size fits perfectly 10 yers old girl and me as well !
14 Jun 2019 02:35
Chic hat and snood in color, bombon certainly not so big, well, not bald. delivery is very fast, 2 weeks to yanao
Why Buy From Us
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.