SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Watch came quickly for 16 days, goods in excellent quality, nice package, look solid.
Packing on top! watch very cool! removed immediately 2 level AND watch the hand Steel look perfectly! arrived very quickly to Lower Novgoroda! its function is performed A as they пахнёт tree .. Class! Recommend! Recommend! AND present at all cool thing!
Items come in 7 (!) days! The Seller immediately sent the goods. It Is amazing. Perfect! Watch with good-looking. Checked-work. Box and inside the place (except two деревяшек). I immediately wrote and it said that you can do without them. So that all do fine. Thank You Very Much. Watch on my hands are great, but it's still a gift not me. Hope friend like it! Seller sociable and very friendly customized! Thank You Very Much!
Excellent product was very satisfied 100% recommended store very happy with my order. Many thanks!!!
watch super! ukraine come to two weeks. брала gift, recommend!)
Very nice watch. Vintage. It took a little long to arrivr but it's understandable because my country is far. It makes a ticking sound that can be a little bit annoying when you are in a quiet environment. It comes with tools to adjust the size of the watch. But great product, I totally recommend it; Good communication from store.
very beautiful fast shipping stop watch pointer dark read bad because he
ali story positive feedback for all the orders! i 08.05 18.05 order paid держала watch hands. store sent directly, questions you my all posted) it is the first watch brand, заказывала i took this time and gift all like the photo, very like! оценит boy birthday and hope! recommend to order!)
i just arrived. i am happy, wonderful.
watch excellent, look cute hand, very lightweight. good! strap watch is a small true. sent вмести store with gift advice seller!!
Hello! Just want to say that I am very, very happy with purchase, as my boyfriend for whom I bought this watch =) The package came very quickly and was packaged effectively. All the components that were in the box are visible in the photos (my boyfriend took pictures). The watch face is covered with a protective film, as well as there is a plastic stop at the head of the mechanism, so that the watch does not accidentally go during transportation. The kit also comes with a battery already inserted into the watch. And also thank you very much Bobo Bird for the bracelet you are super! Watch met all expectations and I certainly give it 5 stars! Thanks.
delivery time! at an altitude of packaging! general шикарна wooden gift box! watch hand more beautiful than the picture! quality super! beautiful and stylish unbecoming! cute light! i very satisfied!!! two chains smoothly removed, afraid of the first, have second надавил bolder and strong, and turned all! like me is strictly recommend!!! store success and thank you!!! all of good)
I love it! Thank you very much! Everything works fine, small clocks (stopwatch) also. I am so happy, my man will get a wonderful gift! I recommend the store with all my heart! Thank you! :)
дошла parcel within 13 days. fully отслеживался track. whole watch and work. light and original. i am pleased. the summer повседневку self. store sent as a small gift. time will tell their durability. 1 second stopwatch смещен way forward. watchmaker will think it have adjust.
free shipping Shipping arrived very fast 11 days including festive and had, new well protected ha state and perfect, i came no PIECE wooden To power the strap, Is very nice It A excellent quality and eye, very stylish This satisfied Purchase regalárselo my father and cosy Is To To ONE descarto buy me not me, fully recommended By your Price and quality, store recommend
cool watch very satisfied, fast shipping thank you store!
many times receipt in reality сомневался халяве feedback and always read free gift. freestuff here is turned real and true, still can not believe that it happened me. need of total 1 pay was cent. fast turned, and completely 2 week отслеживала b. and courteous поодавец gregarious, any questions posted in short time. about the подарке and now. this watch -bird bobo mark, quality made which under. main material is outstanding feature. or it is natural wood, or bamboo. фирменную is a square wooden watch packaging box inside boxes with pillow is clock instructions instrument by warranty information and under your hand strap which can be customized liner. hours нанесена glass screen protector glass mineral likely hours. watch themselves are waterproof. really watch case and back cover made of wood. watch oh
суппер watch!!!! light, stylish, no ощущаются hand!!! wood tree and smell!! with two ordered interval 5 days. came at a time. воронежа hours first order 19 days from. track отслеживался. packaging is good. carton box, hours for inside wood пузырьковую film wrapped in! вонючее and not whole all come. now pro watch: повторяюсь суппер watch! watch dark look more stylish heavy but цыферблат read. blonde read all good. цыферблаты all buttons and functional work. to check after all wood... would be no waterproof. clock is made neat, without burr, nice on the arm. removed links no problem! purchase! recommended! to store thank you!!!
ordered watch has been on january 19, i they have your hand to put on february 9. praise всяких above watches packed, just great! come to watch brand wooden box, gently packed (very reliving угробит post them in the shipping process is, but not god glory, all in full order.) now oh themselves watch. they are clearly not your money, need to order price expensive! they just gorgeous! amazing quality, look very solid men hand! i was a little hand bracelet великоват, but i links уменьшил 2th by removing it easy (for all, as well as detailed step instruction included). just хронометром use instructions included sorry that it only in english. if you like super and watch simple in them for purchasing if you decide to buy them and gift or to, not regret! thank you very much store!
product features lovely bobo bird as usual we! watch lighter, very nice workmanship, one button for setting and two buttons for chrono! over all this is presented in a beautiful box all size change material wood bracelet, small cushion and user manual for strap wedges that adjust size. free delivery, the happiness. thank the bird and aliexpress-10pcs bobo