SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very fast delivery-24 days, the parcel came to the NP. The quality of the swimsuit is good, it corresponds to the size grid. The color is just super!
Delivery to Moscow about 3 weeks. Swimsuit is very classy, beautiful, quality. The color in the store's photo is more accurate than mine. The size matches, I wear s. Definitely recommend both the goods and the seller! Shop in bookmarks☺& Middot;
Swimsuit of good quality, dimensional grid corresponds. Ideally approached the small chest
Goods as in the picture, bright, beautiful, only I do not advise those who have a large chest, she will get out of you, and it will not look very nice
Swimsuit super. A little bit small can be. I ordered the first one. Green. Just super. But my chest did not fit. Took my daughter. Here's the second one I ordered MKU. Sat perfectly
Swimsuit of good quality. Delivery to Ukraine 2 weeks. Nice fabric. Swimsuit on the small chest because of cutouts on the sides.
Swimsuit excellent, quality 100%, delivery about month
Very bright yellow color, the quality is chic, on the size 44 took M. The 75 C chest squeezes a little, I think the size of the larger would be too freely. Panties for 44 seated perfectly, but they are not mini.
The swimsuit is very high quality, the color is stunning, the ribbed on the fabric looks interesting. The size approached 95-74-95.sat perfectly, but because of the structure of the chest looks at me not very much, through the slot in the armpit falls out the chest, will have to resell. I will choose another swimsuit from this store.
Swimsuit really liked, bright, sewn neatly, sent quickly, delivery about three weeks. More thanks to the store for the goods!