SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The pants fit nicely a tiny bit big on the waist for me. Since I’m short they reach my ankle unlike most people. They are some good quality pants and really cute I received lots of compliments on them.
After finishing receiving the item , I can conclude that the delivery was really fast ! It took 21 days ( with Epacket ) to come at me. Unfortunately , the store contacted me to make sure I was okay with my shipping & to help me with some questions that I had. I really appreciate the fact that the seller make sure that I was okay with my purchase & even found solution for my issue ( Canada delivery ) ! So , for that , I can affirm that there was 100% of good client services & that you’ll feel literally APPRECIATED. For the pant , it came in a big package ( less than ~ 80cm ). It was wrapped in a ziplock plastic bag for protection. The quality seems durable enough ! The pant is light & doesn’t wrinkles easily. I would recommend to wash it with cold water & to let it dry with air ( or in the dryer but be careful with the plastic ) .
Good pants, sewn quality, all match the description. Thank you, quickly sent and well packed. Advise store and product.
Amazing! Seller fast forward, track, great quality. Thank you very much!
cute pants, thin but good quality. sad they didn’t fit :/ also makes hips look super weird :/ i wish they did fit
Delivery fast, good packaging. Satisfied very! AND more back 4-5% of purchase (7% is a fraud), through cashback! Here's a link bit. Ly/simple1234 saving with every purchase. Link can scan the QR code. Delivery fast, packaging is good. Quality is super, very satisfied! And even returned 4-5% of the purchase through a cashback, here's the link bit. ly/simple1234 savings with every purchas.
High waist pleased, pants comfortable. But a piece of cloth sewn just, very very thin (
Is identical to the image but is a bit more loose. Not is the best fabric But follows is Tando well.
So beautiful. I usually wear a size medium and these fit perfectly
love love love got L cause have big hips too big on waist but can wear belt. nice pants.