SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good but very brand pants
Everything is fine!! Pants exactly as in the photo, i ordered l on my s to be free. Were even slightly freer than expected, the size is not small. Delivery 5-6 days, came sdek) although i chose the usual, thanks to the store
Well, now these pants are my masthev for the summer. The growth of 176 and the parameters 65-100 are ideal size xl. The truth is short, but they look super fashionable. Nothing shines through, the inscriptions are not glued, they look cool. Shipping 2 weeks
Super panties) delivery was at home! store thanks!
The fabric is very good. They sit perfectly. Delivery to chelyabinsk for 15 days.
They are very, cool, the appearance corresponds to the picture. I ordered s for height 172 and from 68 to 93, everything came up.
I received my long-awaited order) i ordered on april 1, it came on may 8. All as in the picture, the quality is better than i imagined! to the touch soft fabric, i was afraid that in the summer it would be hot, but no mistake) the material is light, so i boldly advise you to take. On my parameters girth of the thigh-95, waist circumference-70. I took the size m, in the photo video that look quite loose, but would not take less and so short.
Everything is just perfect!!!! Take it! It came less than a month to tula, the courier brought to the house) the fabric is pleasant, took on a larger size, a little bit too big in the hips because of this, but the length is perfect! Only when came because of the fact that the strips were pressed slightly glued, and when peeled off there were a couple of small points, but this is not a problem at all) thanks
Delivery is very fast, courier sdek to the door, everything corresponds to the description, took as a gift, the order is satisfied, the store thanks.
Excellent pants, everything came up and liked it. Delivery is fast.