SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super fast delivery. quality product, store recommend.
All super!! The cap is super, the store is super, the delivery is super-2 weeks. Could-put 10 stars. Be sure to order others!!!
The cap is wonderful, beautiful, the exact color is the same, the head sits well, the mating inside is dense, looks chic, i recommend! Fast shipping.
Very beautiful. I bought my mother happy. the size is normal. the head is soft. soft. qualitative. i advise.
The product fully corresponds to the description, very satisfied))) thanks to the store
The hat is excellent, for such money. Came quickly to the altai territory-27 days. Very grateful to the store. The seller is well done!
The hat exactly corresponds to the description, the fur is thick. Perfectly sits on the head. In the photo tried on my daughter. On the head of an adult also sits well, because. The base is elastic band. Delivery 20 days to moscow region. Thanks to the store.
Excellent hats!!! Ordered immediately in 3 colors-blue, burgundy and gray-knitted base is very dense and high-quality (there is something to compare, i have a hat from an expensive store, knitting the same!). On these models, strips of fur are glued (if someone is fundamentally), but glued tightly, i highly doubt that they can fall off! The color is saturated, the paint on the hands does not remain! Girls, take it, you will not regret-an excellent fur hat at the price of knitted!!! still pleased with fast delivery-only 3 weeks, the track was tracked completely. Product definitely recommend!!! Thank you very much for the quality goods and success in business!!!! P.s. i will return to your store!!!
Very good hat!!! Ordered 21.07 came to moldova 2.08. Well packed. Thanks to the store very good goods the price is good i will still shop in this store.