SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
For a very long time sent, 3 weeks, the store justified this by the fact that in the country infection coronovirus, after sending went weeks 1,5-2, the product is very satisfied, the size approached, did not read reviews, it was possible to order a larger size, when bending the knee slightly tight, in general, the purchase is satisfied, I advise everyone)
For its price is very pleasant to wear and beautiful/high-quality joggers, took on the size table, came up perfectly, thanks to the store for such a nice fit
The order came to Krasnodar for 14 days. Size XXL, height 177, weight 69. Sat perfectly
Beautiful pants show to who has perfect and funky style cloth good custuras TBM and size came perfect VLW recommend 10x can buy and still won a toast
The best I have bought on aliexpress so far. The little doll that comes as a gift is very cool, thank you. The fabric is super good, the best so far and the pants itself are incredible
Wow!!really nice!! Loving it so much!! Quality is nice and thickness too..But the painting smell really strong so before wear to show off must wash first...Highly recommend
Pants super delicate zapaszek is but I think that perish after washing, size L for boy 170 and 60 kg
I mean... Wow... Actually I’m verry positively surprised. Never had the luck to get that much detail on a clothing before. Plus I am really tall and thin so most clothes wouldn‘t look that good. For me this was totaly worth the money.
What's up guys?! In general, the order came for 19-20 days to sergiev posada (moscow region) 6 days lay in the post office already in my city, but they did not have something there, and i showed that the parcel was still on the way. About the jogger themselves, then fully correspond to the description. All as in the photo. At its height of 181 and weight 63 took xxl, relying on feedback. They sat perfectly. Threads do not stick out, the material is quality. The jogger has no belt loops, but there is no need for them, as there is a lace in an elastic band on the belt, which can be tightened if the belt is too big. Pockets are voluminous and reliable. These rope ribbons can be unfastened or adjusted as you want. Pleased with the keychain from the store as a gift. In the photo there was little time so i could not convey all the details. In general, order if you also like similar style. Pants cost their money, besides, we have similar difficult to find, and when found, they cost two or three times more expensive. After washing, i will add a supplement to the review, let's see whether or not.
Great quality product, the pants is very stylish and beautiful and the material is very good. Measure 187 cm and weight 69 kg size XXL and was perfect