SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
True to picture the fabric is a little bit shiny and seethrough but for summer is ok. I like the colours and the order came much faster than expected. It fits perfectly my measurements 103 bust, 86 waist, 112 hip. The only problem that i have with the product is the fact that the fabric gets electrified to the body when you wear the dress but that will pass. Thank’s for the dress to the store.
Super fast shipping! Everything is tracked, on my parameters from 70 and OB 92 took the size M. came perfectly! On the height of my 154, the length is below the knee. Fabric is true 100% synthetics, I do not know even what weather will suit)))
The dress is made of very thin fabric, but does not shine through. Strongly electrolyzed. Small size. At its size M, took L-straight tutelka in the tutelka village, and I wanted a free cut.
Very pretty colors but for a XXL it a little just.
Less than a month before Orenburg. The size is the same. Quality standards
What I want to say: The dress is quite normal, but it's such a joke to make cuffs from different sides... It turns out one sleeve in front, the other behind (in the photo you can see) attention to the cuffs and buttons. The material is cheap, electrified, for such a price is quite, a little stretches. On the growth of 1,75, OB. grudi-117, OB. beder-122 back-to-back, even little, I will give my mother. Huge plus is fast delivery
Light fabric but comfortable to wear ordered an XL for a 42 france 105 bust, very classic I loved, fast shipping thank you
The order came for 3 weeks. Freely, took M, with a strap. The fabric is thin, light, sticks to the feet of statics. Top at the throat and down are buttons.
Good product. Material is thin and light not see through can stretch. The color is not dark blue, it's lighter than the description. XL size is perfectly fit me well (98-85-106).
Product good coming but was the fault of Brazil Super recommend