SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It’s a good quality dress for the price I loved it
A beautiful dress, festive, will go for the new year, corporate parties. On the parameters 83/70/98 came the size s. Color emerald as in 1 photo, where one dress. The store umnichka advised the size, and was correct. Everything came up. Of the minuses: a lot of threads protruding, the waist is slightly free, under the bottom you need to wear a t-shirt or a tomik, because. You can see the bra, behind the dress the edge is uneven, but all this is fixable, so i put 5 stars. Everyone should have this dress on the way out
Super sexy dress, extra material, high quality recommended!
Dress showy. Recommend. One note applicable strands wystajacych of dresses.
The photo does not transmit the real green color of the dress! The dress village is excellent! Was already set to suture, judging by the reviews! Height 160 cm, weight 54, og 88 (but dress for push up dressed), from 78 cm, about 95 cm. Looks expensive. There are protruding threads, but this is not critical. It came in a month from the moment of order. very satisfied with the dress, thank you!
The order was issued on 27.12.2018 received on 12.02.2019. it took a very long time. The dress certainly looks expensive. The smell from the dress is terrible. The seams are even, a couple of pawns fell off immediately and something falls off him. Lightning is poorly fastened, clings to the patches in the picture. Black inserts on the chest are narrow, it will be necessary to dress the topic. In general, i'm happy, but it was necessary to take a larger size. (ordered s). narrow in the chest.
The dress is high quality!! It is not made cheap nor feels filmsy . definitely made from high quality fabric, sequin i and lace!! Very detailed and has weight to it!. I'm so pleased with my purchase. I can't believe this only cost $28!! this will require dry cleaning when you clean that how real it is!!
The dress is beautiful. i'm a little bit more 95-76-98 Sewn neatly, slightly pricked. with the store did not communicate.
The dress is good, there are a little protruding threads. initially, i wanted to take m, but on the advice of the store took l. overall the dress village is not bad, and the length is good, i was afraid that it would be too short.
Beautiful and beautifully finished, excellent quality. Is a litttle big, I have a size m and despite having taken a S and still a bit off. For the rest of the board.