SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you store. Pants don’t suit me much so I will have to return but overall resembles the picture. I will leave positive review because this isn’t seller’s fault
A little short for big women
Just as the picture I love it. I’m 5’6.5 weigh 110 size s
just like the product images! love these jeans, i’m a guy but they fit me just fine. i had hoped it would be baggier but it’s not baggy in the images either so yea whatever. it’s still fu-ing great :) @troydewt insta
super cute and the quality is pretty nice
super il est de super qualité et la coupe est parfaite un tout petit peu large à la taille mais pas super gênant
I got small in uk I think it’s 6 or 8 it fit perfectly
Great!! Nice jeansy fabric, good fit(size 36 in Holland). If they were also in light army green I would buy that too. Arrived in 2 weeks.
The quality is very good, retro and gentle, the fabric is also good, and the delivery is super fast. Overall evaluation: This season is just right. Size recommendation: According to the size table or customer service thickness: suitable for autumn, winter and spring fabric quality: soft and thick upper body effect: slim and long legs.
This is my first time buying clothes on Aliexpress. I was scared that the denim wouldn’t be thick but it is and it fits perfect on me.These pants fits very well, took an L , hight-174, waist-71, hips-99. I’m satisfied. Got it very quick (in a week)
Jeans are excellent, although at the waist are great and No peculiar smell, It fits the hips, I like it very much！
This jeans is my favorite but you have to take the size above it is quite tight
ALIEXPRESS has always delivered a good or next to perfect quality product. It is something you can wear and be confident and proud to show people. It oozes one's self-esteem. We dont dress to impress but to feel good and impact our days. Remember, what we wear when we die would be the dress we would wear when we become ghosts. WORTH PURCHASING PRODUCTS! good quality items. ALIEXPRESS IS TRUSTWORTHY! from the purchase, service, delivery, quality. SUPERB
Very good, good quality, this door very wide and great attention to sizes
The pants are very nice just a few strings coming out. Shipping was pretty quick and overall they fit pretty good just a little loose on my waist nothing I cant fix with a shoelace.
Jeans are good, quality is at altitude! I really like it. Quality is super! For a long time I looked at these jeans, I was afraid not to guess with the size, because according to my parameters, the girls wrote that they were approached by different sizes. In general, decided on Correct size) waist 71-72, hips 92-93. I liked how it sits, reminds me of my old Levi's. At the waist straight flesh, but I like it, because after a couple of days of socks jeans can stretch. In general, I think this size is optimal, the quality of jeans is excellent, dense. I got a great pleasure))) My photos did not produce good results, but the real thing is better than the picture, the color is my favorite, light. Delivery took from China, house in two weeks. Recommend!!!
Ahhh if it was only an inch longer, it wouldve been perfect!!! I still like it though! Its cool that it has High waist position side to get it tighter - it motivates me to get my waist thinner so I can use it and get it to accentuate my (non-existent) curve! overall a good buy for the price!
LOOOOVEEE IT. This will be my favorite pants, it matches well. All seams are even, the color is beautiful.The size is also very suitable.First day I wore it out got a bunch of compliments.the color is the same as the picture,Very satisfied with the purchase.