SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nighnushka Super, the store put a gift set of underwear!!! I will order more
Perfect! Good material, I'm 1.53, took the size M top!! I recommend you
Corresponds with listing. I chose the XL & the measurements provided are accurate. Very pleased & satisfied with this sexy sleepwear! Quality is better than I expect. Also happy with the removable padding (for washing sleepwear), though I prefer the padding to be inserted when wearing it. Will definitely buy another color!
Very good quality
I ordered from this store two shirts and one set of underwear (another set of underwear put me as a gift). I liked everything very much. The parcel came somewhere in a month, packed everything was in a regular package. The shirt is the same as in the picture, the quality is excellent! All the seams are neat, the lines are even, the threads do not stick out anywhere. The fabric is pleasant, the lace is gentle, but it seems durable, after washing nothing broke.
Good finishes fast shipping very pretty
Excellent fit for parameters 175, 92-70-100. Many thanks to the store for the gift))
The most beautiful and gentle nightgown! Very delicate fabric, soft, weightless. Lace is beautiful, the color is gentle. Description corresponds to 100%! It would be possible to put 10 stars, would put! As a gift, the store put a lace mask. Recommend))
The quality is good, the lace is beautifully executed, the order is satisfied!
Super combo! Went to Italy very quickly, thanks to the store put a gift, All as in the description, very satisfied with the size perfectly. On my parameters 96-68-99 XL just right, if from above you can and L. ku take then on the hips is cramped. So the size grid corresponds. The price also we have this kind of combination cost at least twice as much. I'll still order. Shop advise
Very beautiful and thanks for the gift.. Not sure it's gift הגוזייה purple! אזמין long. size M = xs Israel
Товар соответствует описанию, качество хорошее, доставка быстрая, но продавец перепутал размер заказывала М пришёл L.Он на параметры 80×60×90, очень большой.Жду ответ продавца по претензии .Позже дополню отзыв.
Beautiful nightie, great quality. Shipping was very fast. Nice color and affordable. I recommend store. Received a nice gift from seller. Will buy again
Looks nice. Very easily there are stains, just go around the house in it will not work. The straps are adjustable, better without Cups
Ordered 30.01 came 21.02 at the point of self-delivery in Moscow. Tempered the size M (my parameters 88-65-96) I like how the shirt sat down, not small and not great, there are paralon inserts, the fabric is very delicate and comfortable I ordered this in pink.
Perfect, i'm size s but I ordered M and good L will be good too
Very cool nightie, the material is soft gentle, the lace is beautiful, everything is sewn well, the lamochki are pulled up. On my parameters OG 89, OT 68, OB 93 cm size m butt, in the chest freely, and at the bottom in a tight-fitting. Very happy. I want to order more in a different color, only the size I think to take L.
Great fabric. It has a nice touch. My wife haven’t used it yet, but we surely will use it soon. I thank the store for updating my address before sending it (I have selected an old address at checkout, but sent him the right one by message and the shipment came very fast to Brazil (about one month)
On the parameters 90-70-89 cm ordered the size of M, everything came up. The quality of the product is good, but there is one minus the shirt very quickly crumples. In the area of the back, the cutout is very beautiful, straight very much this moment pleased!
Very satisfied with the purchase, although I'm very tight. But this I recovered, parameters 87-70-95