SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Corresponds to the description completely
exactly the same as photo. kept colour well after washing
Cool, sewn qualitatively
On my 40-42 is perfect!!! With the store did not communicate
I sat perfectly, the inserts are true some are not very smooth
The color is as in the picture. The size approached perfectly. To the body is pleasant, stretches well. Thank you.
Very feminine, quality material and workmanship very good, all zszyte very carefully, no seam, of which wystawałyby yarn. Bowl additionally braced, what is extra Plus. Lace not irritate skin. My size is XS, bust 75D.
He's great, very classy
Very pretty
The parcel went to Minsk for almost a month. On the parameters 88-74-93 set sat back to back, lace stretches. Quality-norms.
I have a size of 42-44 and a small chest. Height 164 cm. I went perfectly. The fabric stretches, but I think the maximum size is 44. In the shirt, the chest does not shine through, there is a lining of cotton, very pleasant to the body, but in panties cotton vставоchka is very small and they certainly shine through and visible hair in an intimate place (((, it's a bit upset)). But in general, very satisfied. Delivery fast, to Belarus about 1 month
Very fast delivery (14 days). The quality is good, there are inserts for the chest, the lace is dense. I recommend the store.
The order of priishov Duge shvidko, do not check.
The order came very quickly. There is no thread, there is no smell, with panties everything is fine, but the shirt is small.
Beautiful color and design is of the best. Thank you
Fast delivery as rocket, congratulations on speed and efficiency in delivery and product quality, my wife
Thank you very much received my order I'm happy
I was delighted to recommend it, good quality and beautiful and super cheap, I will buy more
I am very happy with the goods. The goods came quickly. Corresponds to the store's description. Recommend☺& Middot;
Underwear is great, nicely sewn, soft and comfortable to wear. Definitely is not however this size fits all, I I wear 38 and me fits perfectly.