SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
V
Perfect nothing to complain about size very well
Good quality, fast logistics, especially like it, very satisfied with my shopping
Super! Size S, sat idially, work good, material soft, comfortable, in love recommend
top merci beaucoup
Good quality, I am satisfied
not streach.but so cool! Underwear seems to be okay if it is not bright red.
The most beautiful pants. Very comfortable to wear, well-made, wearing it will make you feel relaxed and beautiful
It is so beautiful!!!!! Thick material super beautiful but size too big I'm 36/38 and the go too big
ok
Go get em asap they fit so good Im a size s got them in size m fit perfect quality very good and look just as in the picture IG stfudorimefreak
Extra he is too good he perfect size and the same as in the photos I love!
I ordered L, which is a little bit wide, and I tied a belt myself. It is perfect. The pants are of good quality and look very good.
He's beautiful
According to the size chart selection, consistent and suitable pants were obtained. The waist of L is 76cm, which fits my waist of 75cm
Small size so if you make a 36/38 take the L! He's perfect
163cm, 47kg, just right waist circumference. Its not a hard cloth, but its stretchy. The special version is very good and it can modify the figure
Take the one size above, it is super good quality for the price I recommend oufff
Great merchandise, very good store, soon received good quality pants
I have been looking forward to it for a long time. The L size is just right to wear. The length is 167 cm, the waist is 69 cm, the length is just right, the color matches the picture, and overall I am very satisfied. I recommended this shop to a friend because she also likes these pants
Best jeans, but it is recommended to buy a larger size. Usually I wear S, I asked the store, and the seller suggested that I order M, which proved to be correct. Very friendly and enthusiastic seller, thanks. I recommend