SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Plain synthetic dress. I ordered the size of L og98, ob105, the village is good, even in Grubi a little too big. For the beach or the House will be the most
The dress is good for the summer will be super, but here is the size s exactly not S, rather as L
Very cool dress, quality at height, all the seams are even, does not smell anything, light for the summer is very suitable, looks much more expensive, the only need was to order a smaller size, but with a belt looks great
Beautiful, only the material is very electrified, sticks to the feet. Wear S, ordered S, fit perfectly
Matter is thin, shines through, but very much even nothing. Stitched well, the cutout on the chest as in the picture, does not suit the smell on the skirt, but everything can be corrected. I ordered XL for height 163, weight 63, normal, did not wash and did not iron, because. I upload a photo of a dress that only unpacked. Order was a month
Just Space dress with a smell hides my puziko beer. Synthetics are true, sticks, well for such a price!!!
Not the first time I order this dress. the first time I ordered it in pink, but now I decided to order it in brown. Happy for all hundred. Reached in 23 days
Good quality, size compatible with my that stretcher casual, no protruding yarns
Pretty dress. In the chest is a bit too big, it seems to me, on og 106. In Russian 50 is good, not obtyag. Synthetic material, but nice to the body.
The dress made good, consistent with the description. But the fabric is transparent, translucent linen. Elektrezuetsya, antistatic does not help. My body sits ridiculous, only at home instead of wearing a robe. Store it just would not buy.