SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent!
I get one more number.
I 've loved it. Thank you very much are my pleasure.!
The parcel is delivered safely and safely. I walked for a long time, but I waited for her, although already the season for shoes passed. But it's not scary, I'll wear it for the next season. Boots came just right, my size of boots is 37, and I ordered 24,5. The boots are very comfortable, soft, they are very light. Very nice look on the legs. As will be worn I do not know, but at the moment the purchase is happy. It will be convenient to run to work. I recommend the store. PS: In the photo, the same boots, black. But for some reason the photo on some turned out to be blue. ))
Это уже третий мой заказ - мамина подруга увидела на маме эти полуботиночки и тоже захотела такие же, у неё проблемные ноги с косточками, на такой случай эти боты просто идеальные, мягкие, принимают форму вальгусной стопы. Тёплые и лёгкие, не скользят (если, конечно, не сплошной каток). И в этот раз качество отличное. Мама носит свои уже третий месяц и очень довольна.
I bought them for my mother and she liked them very much. Same as the photo, comfortable and fast shipping. Recommended
Excellent product, I arrive very fast and the size corresponds to the requested
Excellent quality, very nice and comfortable, my mother loved and fit perfect
Everything is super! It's been 18 days. Soft, light and size approached. Thank you!
Perfect just what the store announces. You have to ask for an extra size. If it's true they smell a little glue but after a little outside time it's already there. It comes with a bag with a lock for you to keep.
Just got them. I think it took about 2 weeks or less. They are just as described. Usually, I use a 37 but bought a 38 and it was a good choice. I will update on how it's like wearing them.
The quality boots price can't be better, they are very comfortable as the horma is wide they are lined inside by very soft hair, they wear a template also lined with hair that can be removed. I asked for a size 10 with fear that it would not be worth me for small as Chinese measurements are usually small, however I am quite baggy I will be able to wear it with a very fat sock I in Spain wear size 39 with which I would have valid a 9 and a half
Came shoes I like on my 37 took 41 t e 9.5 I will spank now.
The parcel was quickly delivered by The Courier. Quality so-so? Badly lost noses of shoes. But for that very light.
The goods received quickly, the goods correspond to the description for all 100%. Smooth firmware, nowhere does the threads stick out, the locks work well. Lungs on the leg are not felt. Fur is thick soft, the sole is elastic. With a good pattern from sliding. On the leg 38 size, the length of the foot is 24 cm, it came perfectly. This is the main thing. I have such like only men. Boots are warm, in the wind are not blown. I wear one thin sock. Even it can be hot. Seller recommend. Sent Same day payment.
Many thanks to the store! The order was made 22.11, received already 08.12. On problem legs, just fine. Recommend!
This is the second pair I have purchased from this store, this pair is for my mum, love these boots, warm fur lining throughout, beautiful detail on the zip, nice and water proof, very comfortable. The seller shipped the item quickly and received very quickly, well packaged, seller recommend, thank you
Took the size 26,5 came up to 39 ₽ pants can be refilled, comfortable
Lovely, I love them, very nice, if you have a number 40 I would take one more number, but no socks will fit me, that's but haha
They're perfect! I love them, I asked for a number more than I use and they fit perfect. The very nice color, no damage, very comfortable and warm. It's one of the best shopping I 've ever done. The sole is thick enough not to feel the floor tied, they bend well without doing damage on the board, do not water and adapt great to the foot. Thank you very much, I recommend this product