SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
In krasnodar for a week +-3 days! I took 40 size, 8,5-on the insole 24,5 so it was more convenient! And did not lose))))) the skin is soft, the sole is comfortable, there is a little crunch, the smell is not so pronounced, the glue is not visible, stitched qualitatively, in appearance-not soaked (immediately no) we'll find out later! The store umnichka, without unnecessary hassle sent, there was no communication, everything is fine! I recommend.
Shoes came in 25 days, the packing is excellent, the track was tracked, everything came up, thanks to the store.
I'm so happy. The shoes are great. The parcel are well packed. And shipping was so fast. Thank you so much for the stores!
Bots bomb. The only thing that creaks and rings zippers. Otherwise super! At its 25 cm there is still about 3-5mm in stock. There is no glue anywhere. Knead the autumn shit of st. petersburg in them the very thing. Huge sfor! <3
Super!!! Thank you very much!
Delivery to yekaterinburg 5 days!) boots of very good quality, the smell of course is, but i'm sure it will fade! the shoe is very comfortable, and they also have an excellent quality insole. the castle works properly) for such money is a find, i think i'll order just in case)
With the coupon of the store, the shoes cost 1190₽, ordered from the russian federation, some llc "zodchiy" delivered to the post office in moscow in 5 days. In this store i buy not the first time, the previous shoes on the left on the photo have served already two spring and autumn, have not fallen apart, only climbed the sole and a little missed the back on the sick leg. The size of the foot is 24,5 but i order at 25, because. I put orthopedic insoles. Boots are insulated with artificial short pile, rather narrowed, so that those who have a wide plus and a phalanx part-will be tight. Because of the ankle injury, it is important to me that the lacing was not false and it was possible to unlace the shoes under the elastic retainer for achilles. The goods are satisfied. Well, yes, these cheap chinese shoes are designed to throw away without regret after a couple of seasons, and not to repair, like expensive leather, hopelessly eaten by the moscow slush. In puddles i do not go in them, but i wear to the first drifts. Up to-5 walk in them, in + 10 is already hot. Successful purchases!
Very satisfied with the purchase. Foot comfort in shoes. Corresponds to the description. Came literally within a few days.
The order came quickly, from russia. Size 7,5 for the length of the foot 24,5 came up perfectly. A little stink, it will pass. Quality is not bad, at first glance. In the autumn i will see how they will be worn. I take not the first shoes of this company. Insole cardboard with pile, when walking slides. This one is exactly the same! It is easy to replace it with another, and even i advise you to immediately replace it. Okay, very good. I hope that in the sock will not let you down)
They arrived earlier than expected, they are very comfortable, soft, they are beautiful and have an intense black color, i recommend the store.
perfect.. these pair are so comfortable and they are true to size.. I'm a size 8 and I didnt have to size up or down.. no squeeze, they are not too close. they are just perfect fit and not to mention cute asf
Come quickly, in a couple of weeks. There is an unpleasant smell. They look very good, but on socks rather for one season only. There are some glue visible, somewhere unglued on the toe and on the side there are dents small and scratches. Within The General commodity satisfied
They look amazing! very nice quality I can't wait to wear them
Shoes reached st. petersburg for a week, a little creak, for 38,5 russian rr ordered 7,5-came up perfectly.
Ordered 21.03, sent from moscow 22.03. Received 28.03 What to say about shoes. In several places there is a glue (photo i will apply) strong smell, but it is not critical, will fade. Very squeaky. Rubber outsole. At its 38-39 (25 cm) took 8,5 with a warm toe of norms, you can put the insole. i wrote to the store about choosing the size, did not answer... i had to choose myself. Cumbersome seem, tomorrow i'll go to work in them and add a review, i'll share my impressions.
I really like the shoes of this store. The quality is perfect, checked. Not the first time i order. Delivery is very fast. Comfortable. On the russian 38.
Finally came my shoes. Very cool. No smell. The table corresponds to the exact size of the foot. I measured my leg and ordered 23,5 for size 6,5. Everything came up. The store sent the order three days after payment, but it's not scary, i'm still happy) the parcel was tracked. Everything is well stitched, nothing sticks out. Locks work. I recommend!;)
Good quality fir this price..
Shoes quality. Beautiful. No smell. With delivery it turned out to be a confusion. First one track number dali, in a couple of weeks or another. It was not possible to get a sense from the store. But thank god everything was delivered quickly (a little more than a month). Thank you for his shoes!
The description corresponds. Leather deputy. Delivery by courier. For such money excellent shoes. The seams are even, i recommend