SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
To the Sverdlovsk region drove a little more than 2 weeks, tracked. When unpacking foreign smells were not, there were some strings, and at the bottom of one state there was a seam, but this is all solved. The only thing that did not like that the canvas itself (fabric) were spools of white color, I.E. The thread was not uniform, but otherwise everything is fine. Pellets by the way, too, removed. The suit is not particularly thick, but as for me it's warm. Now I do not get out of it, it's very convenient.
Я в восторге от этих костюмов!!! Качество супер, плотная, приятная к телу ткать, очень комфортный. Колени не сильно растягиваются при носке. Резинки плотные, высокая посадка у штанов, широкий комфортный пояс. На мои параметры рост 170, 87-67-96 сидит отлично. Рукава и штаны впритык, кофта свободна, штаны в самый раз, чуть свободны. Цвет фото не передает, в реальности как чайная роза и кофе, ооочень красивый цвет, не одидала. Это уже второй костюм, первый заказывала в голубом цвете, он по размеру более свободно сел и штаны и рукава длиннее в нем. Через 2-3 месяца носки появились небольшие катышки, но их особо не видно. На фото примерка прям из пакета)))
They sent it to Riga within a month. Finishing is good, quality meets the price. The size is large, but for the house is suitable.
Very satisfied!! Warm and soft!!!
Very nice and comfortable suit! My parameters height 165 weight 50 volumes (90- 63- 93) the suit is perfect for both larger and higher girls!
On the European 40 villages. Cloth is dense, not prickly. The color is beautiful. The pants are wide enough, along the length of 173, I would like a little longer. The cuffs on the trousers are wide. After washing sat down. Colors clothes. The sweater has short sleeves. And so quite well. I got a little marriage on my pants.
Delivery 2 month. Horror. The suit is great! Pleasant, does not prick 100%. Knitwear with the presence of elastane. Pants length 100 cm Hips 47 cm. The length of the sweater is 62 cm. Sleeve 49 cm. The volume of the chest is 48 cm. My height is 170 cm. I wear 40 euro size. Weight ~ 70 kg. Perfectly sat down. Suitable for girls and higher and larger. I did not regret what I took. The color is very beautiful. Burgundy. I did not find any defects.
U like it
The suit is super, not synthetic, stretches well. On the growth of 164, about 100, OG 93, from 75 villages normally.
I will not repeat for all the quality excellent. Height 170 parameters 89/67/90. Sorry about the photo just no more mirrors in the house. Everything is great.
The quality is very good. Recommend.
amazing!! my sizes 88x71x92 and height 171
Thank you very much❤. Suit like. In the composition there is no cotton, it is acrylic with a high content of elastane. Sooo stretches and takes an initial form. Though the knees and elbows are still stretched. I ordered a larger size, I love that everything would be free. In the marine-continental climate in winter can not be worn, elastane turns into rubber and freeze all joints and in general it is very cold in a raw, icy windy climate. In Germany, France, Italy... most in the winter. But the most important thing I was worried about was the collar! I can not wear anything that compresses my throat! And thank God, the neck stretches very well. And of course a soft suit. Thank you for the gift, very much by the way!❤& Middot;
Костюм хороший по качеству. Кофта могла быть и поменьше, покороче, но ничего...мой рост 161. На более высоких будет наверное смотреться лучше. Продавец отличный. Буду смотреть что есть у него в ассортименте, можно брать.
Outfit is great very warm and comfortable. Pants are little too big for my 162 cm height, but still happy. Shipped fast, 2 weeks.
The costume in Moscow came in 8 days! I liked it so much! Soft, everything is perfect! Thank the store for the speed and quality
Delivery to the Kemerovo region took 13 days by tracking track. Packed in individual and postal bags. Quality is not bad: the seams are generally even, but on the pope looked slightly (on the body is not visible this), there are not many extra threads, there is no unpleasant smell. Made of polyester. The material does not say that it is dense, but not thin. In general, medium density. He's not fleecy. To behave in sock material-it is not clear. Size single. On the parameters: og-81 cm, ot-60 cm, shoulder width-36 cm, height-152 cm, ob-84 cm was too big. Suitable for 42-44 size. Turtleneck measurements: length-59.5 cm, shoulder width-38.5 cm, width of the chest-48.5 cm, sleeve length-56 cm, collar length-20 cm; pants: length-97 cm, waist width-32 cm, width бёдер-44 cm, length along the inner seam-70 cm.
Pleasant to the body suit. Came to NN in 10 days. My height is 158. The top approached perfectly (at 42-44), the bottom is long cm by 12 and the size is 46-48 although the photo in front and you will not say
I liked everything, synthetics, thank you! The color is not coffee, but in a dirty Rose
The goods came in 23 days in Saratov! Stunning quality, soft, warm comfortable suit! The color is very beautiful! The only moment-the waist is a high landing and I'm unusual, and so straight bomb! There was a nuance of one-one seam stuck out a thread and if it could be pulled for it, then it could be separated, I took it to the studio and I was made a line! And wrote to the store and he made me a refund of a small amount (200R) is nice all the same, even though it's a trifle! I ordered the same mother! Quality fire girls!