We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love it I got the L it’s true to size the material don’t not look or feels cheap. Now I want it in black
Beautiful. Fits perfectly. Fast delivery. I recommend
Love this outfit. Will definitely buy more colors.
Beautiful, thin tho. I got the orange and it's great but I would be scared the white would be see-through. Love the built in underwear!
Very happy with this product. Good quality and it fits perfect!
Set Super. On my volumes 94-80-99 is ideal.
Love everything about this and comes with underwear inside for protection
Delivery pretty fast nice product! Top a little small
Very nice size one size smaller
Love it, the fabric is great , delivered fast !! Very recommended
In love with the style, and the material is good. it is very beautuful and comfortable. Thank you.
I’m in love very nice and good quality
AMAZING QUALITY BEAUTIFUL LOVE IT
Slit is a little to high but it looks just like the pictures!
It's not the first time I order. The only bad thing is that white is very traceable
Very sexy! The skirt has a built-in panty. The top is stretchy and should fit A through D cup sizes comfortably. I bought a size S and the fit is almost perfect on our model. She's 160 cm (5' 2") and 72D/81-51-81 (28D/32-20-32) and it's just a tiny bit long, coming down to her heel instead of the ankle. It took about four weeks to ship from China to the USA.
I am very pleased with the kit, took for dancing. Well made, the fabric is elastic, on parameters og 93 from 72 about 95 and height 164 size m well approached, the skirt touches the floor
So beautiful :)