SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
In general, I am very happy with the purchase. Pleasant material of the cover, buttons are all easily pressed, but the print can look a little poor, like a sticker. But for such a price, I'm one hundred percent happy.
Jolie
Cheap and angry. Fast. They sat down in teak. My wife liked it.
The cover came in two weeks! It's very fast :) it's in excellent condition! I'm madly happy!
Genial Súper Bonita
Very cool cover, I order a second time. The cover completely covers the phone and holdith on the Protector, than the very edges of the Protector do not beat like this. Very satisfied with the purchase.
Cheholchiki super quality, look very nice on the phone, do not break and pleasant to the touch, I recommend to everyone, just delighted!!
I ordered a cover for the iPhone 6S +, sent the goods quickly, to the VLG reached in 19 days. For its cost, the cover has a good enough quality, but the only negative is that that I already unstuck one chamomile, and I carried it for only half an hour on the phone, therefore, probably the store should reduce either the price of the goods or improve the quality. And so I'm very happy with the acquisition, everything is good.
It fits perfectly and shows good quality.
I’m very happy with this case! It looks like the picture, and it’s made with hard material! Very happy :)
In the photo it looks darker but it's like in the description, enchanted with the case, fast shipping (2weeks)
Чехол полностью совпадает с картинкой,очень приятный,хорошо одевается и снимается.Не могу сказать на счёт того как пачкается,но проходила с ним неделю и пока всё такой же яркий.Не много вырез на камеру кривой,но съёмке не мешает
Looks exactly like the picture. Received them in about 2 weeks.
шикарный чехол . пришёл за несколько недель(или может около месяца , точно не помню )
Очень милый чехол , приятный материал
Really cute! It fits my phone perfectly, a really nice texture, too.
El color es súper bonito, las margaritas en relieve como pintadas... Recomiendo 100 x 100
Заказ в Беларусь шел 25 дней, чехол подошёл отлично, все кнопки хорошо нажимаются.
Great quality, fits perfectly on my phone. Very fast shipment, I have been waiting for my order only 17 days!
Es de silicona y muy suabe. Veremos a ver que diran las florecitas. Envio rapido