SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent sweater, the quality is worth its money, very warm and suitable for any size. Looks beautiful, I'm delighted!
Very very nice sweater, beautiful color, I am very satisfied especially the velvet lining very soft, in any case I think it will warm up well for the winter, I did not exchange with the store, for a size 42/44 I took 2XL and it's the size that had to order, thank you AliExpress and thank you to the seller
Soft and looks good
Perfect! The same of photo! Very good quality. I will buy more colors!
I ordered size S although the size is very large, it would look like size M or L
Awesome sweater. Thick and soft material. Perfectly made. I will surely buy another one. It is amazing! It arrived very fast!
Perfect!!! Soft and warm! I will order one more :)
Very nice I like it very much
Excelenete piece, size, quality, all perfect.
Great product. Use m or 40 in Brasil, ordered XL and servi7 perfectly. Just think very short, need be pulling, otherwise it is very short. Have hairs inside, very warm.
Perfect. Warm, comfortable. Will buy the other colors. Recommend. Thank you.
4XL- This sweater is the “bomb”, a absolutely must have. It’s my favorite sweater in my closet. The materials is super soft like cashmere. Warmth- thick, provides good warmth for the San Francisco weather. My measurements- chest with bra on 92 cm ; shoulder to shoulder -40 cm. Sleeves - shorter by 3-5 cm but not too bad. Overall good fit - I bought one size bigger and it fits perfectly. It came just below the hips for my height 5 feet 3 in. It is nicer if it is a bit longer. Love love.
Can buy without fear, super hot piece bigger number because the shape is Little Or measure for in size… Super hot... got the 2 colors are beautiful .... loved will buy more now for my daughters…
Bought two. Like product quality, is as pictured. Use bought L, to not be very fair, was perfect.
Perfect. Very soft fabric. Very hot. Good size. Highly recommended. Can buy without fear, just watch the size. Very good!
Very warm, beautiful, good material as AD. 1,67 tall and 56 kilos and ordered the XL and was small shoulders and arms. Should buy two sizes more.
Size for me was XL, was perfect! Warm fabric, touch soft. Perfect!
Very good delivers what it promises, arrived fast, bought more 2 warm. loved
Think of a hot blouse… Is this! Warm is cozy… Perfect!
Loved my purchase, product quality, warm!! Great