SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Classy, quality
I highly advise!!! The quality is just perfect, and even so cheap! The cardigan is very soft and pleasant to the touch. As in the picture)
Very interesting. Pleasant to the touch, paid knitting. The wrong side is decent. My dimensions: height 162. From 78 og 98. Flesh does not tighten, oh and not over
Nice cardigan. Very dense, you can easily wear in cool weather both in summer and autumn. Sewing is also good. There is no thread anywhere, smell too. At 46 the size perfectly approached.
Fabric is very soft, not hard not to bar people, cost-effective, the merchant shipping speed is very fast, recommended to buy!
Knitted Cardigan style is very versatile, fine workmanship, as described by the store, no color difference, packaging is very careful, thank you!
The jacket is excellent. Looks like in the photo of the store. The only thing that I would have was a size or two more than me, TK, in my opinion, this thing is an oversize. Quality is good
The jacket is of course very warm and soft. Quality is very cool) but as usual, everything is short in my sleeves) height 179
It came in 2 weeks, a good cardigan, warm, my height is 158, the size is top 42. For me, a little short rukova, but if you raise-everything is fine! Thanks @ irilook
I really wanted this cardigan, so the shortcomings (in the photo) I was not confused-the drawing in one place because of the thread printed unclearly. The goods came within three weeks to Kazan. The material is very pleasant, dense, synthetics are not felt. On height 164, almost the full size of the sleeve. Now at 7 months of pregnancy on the pool is fastened. After pregnancy will be oversize. On the internet it is sold 3 times more expensive, so I was ready to wait. Thanks for the gift-rubber for hair.
Came quickly, the quality is good, the description corresponds. On height 175 the length on the back is short for the cardigan. As a gift they put an elastic band for hair.
Great cardigan! My height is 164, the sleeves are short. Shipping fast.
Cardigan made of pleasant synthetics, the pattern is clear. I went sooo fast-just a week to Moscow, delivery to the door.
21.10 ordered, came a jacket 12.11 in a general parcel with other goods. In appearance, not bad, warm, knitting is good, but the buttons will have to be changed on the nozzles, as it will be necessary to change the loops otherwise everything will dissolve. In general, on my 42 villages is not bad, if not for loops
The track was tracked, the goods correspond to the description, it was a month before the MSC. The cardigan is excellent, pleasant to the body, the length of the sleeve is on the verge, but it does not spoil it. The store put the rubber. Recommend!
Super! The village is excellent, the quality is wonderful, the threads do not stick out, does not smell. Came very fast, about 10 days
Delivery is Bombay fast! About 10 days! Quality Chic! soft, warm, good-looking sweater. Highly recommend. I bought for 1600₽, but also 2000₽ do not regret it, if suddenly it will rise! will be one of the favorite things now for the autumn!
Jacket class, came quickly, as a gift put an elastic band, on the 165-s size my fit was perfect, sleeves are certainly short if you raise hands but norms, thank you very much to the store!!!реокмендую !!!
Nice sweater! Dense, but pleasant to the body, not thick, warm. Sleeves 7/8, I'm very comfortable. Recommend. The coloring is awesome, the drawing is clear, bright, did not wash yet, I hope so and will remain.
Качество просто бомбическое, очень классный кардиган, довольна, всем рекомендую