We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The skirt is wonderful, the only defect-it was necessary to stitch the top line more reliably. Slightly small size
The skirt came very quickly. On its parameters 70-98 height 160 the skirt of the village is good, though at the waist a little loose. The fabric is soft, elastic.
This is my second such skirt. Used to take blue. Excellent quality, stretches. Comfortable. My parameters are 92-74-98, the height is 173. I want all colors!
The skirt is wonderful, from the moment of order to receive less than a month in uzbekistan. Track is alive. The skirt itself resembles a soft suede-ironing hand, changing the pattern of pile. Reinsurance and on ot75-ob98 took l. Sits like a good, but i want with a tight. Because she stretches m would think better. The second skirt will definitely order m. Well, it's who loves it. On the height of 1,64 exactly knee, even slightly lower. After washing did not sit down, the color did not change, but it seemed that the pile became smaller than that... For such a price sin to complain, the skirt is wonderful!!! Boldly advise to buy!
The skirt is good) the only color in the picture is pinkish, and the cream color came. And so in general everything is fine, the size seems to have approached. The seams are even, nothing sticks out anywhere, the fabric is pleasant, the zipper works fine.
Item was beautiful, but faulty. Seller fully refunded me.
Before that, i ordered the size l, turned out to be small, i ordered xl, perfectly approached the volume of the hips 102 cm. Thanks to the store.
The skirt is excellent. On the hips 100-l perfectly sat down. The length is just below the knee.
I reached saratov for 25 days! The skirt is of good quality, all the seams are even, the size is idialna approached!