SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Suits are good. Only size s all small was in the corset, had to be changed. The line on the Pope is weak, broke immediately. I had to make several seams. If you take a general, then the suit is normal.
took 11 days to be shipped to france...very stretched material... abd see through so be careful. even the corsette is stretched material.
Very comfy and cute! I ordered a L, I usually wear size M but the body suit fits great! It is stretchy. I would recommend store. Order took about 3 weeks to arrive, which was fast enough for me considering what the world is going through right now. Thank You!
It fits like a little perfect glove my size was a medium
very cute am in love
Nickel! Thank you very much to the store. Fast delivery in France,2 weeks! I recommend this seller
Beautiful size perfectly and stretchable! I really love the same as in the photo, the colors, the model everything is perfect. The store not shipped quickly no problem with that. Thank you to him for this beautiful combination I would recommend at home it's on!
am very impressed with jumpsuit.
Love it
I thought I only ordered the corset but they sent me the jumpsuit too.
Well though the fabric a little finaa
Love the material ‼️ Deff will be shopping more ‼️ took like 2-3 weeks but the material is everything
Sizing is true, it’s very cute, I thought the material would be thicker on the corset but that’s my fault
Thanks to the store it came fast
The corset is awesome! The jumpsuit is okay. You can wear the corset as the model does in the picture, or place it over the bust instead. I think that because I have a bigger bust it looks and fits better with the corset worn over the bust. Both the corset and jumpsuit are very stretchy. But the jumpsuit is so thin it is see-through, and one wrong bend will rip it easily. My jumpsuit had a small tear, but it's nothing some sewing can't fix. Overall I'm very happy with the product. It took a long time for the item to first ship, and it also took a long time to arrive. The store is very responsive. Packaging was good. I bought the large. I'm a size US 10-12, height 5'7" (170cm), 190lbs (86kg)
Fits like a glove and I’m skinny skinny lol but it fits me perfectly other then the piece that go over it is not corset but it’s still perfect
Describe as the picture beautiful
Just like photo only thing is store takes long time to send out and after sent it takes sooooo long to receive and shipping never updates.
I received my package really beautiful
Perfect as on the perfect photo thank you very much to any team and store at the top and serious team formidable