SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Same as in the photo. I measure 1,65, weight 52 kg and my measurements are 90, 69, 90 and size S fit me well. Very romantic and great for the price you have.
Все отлично, креп шифон, подкладок хлопок на юбке и груди. Фасон идентичен с картинкой, ещё не примеряла, но все нравится. Кое где торчат нитки , но это просто лишнее не обрезанное)))) всем советую продавца.
Very delicate dress, and when there is no chest even the cutout looks quite decent. Recommend❤
Perfectttt same colour and description I’m happy 5 9’ 140lbs with a butt lol- S fits but short on the arms
Magnifique robe taille parfaitement bien, je vous la recommande !
She is beautiful nothing to say, received very quickly
Beautiful dress, consistent with the description, qualitatively great, I am very glad
Beautiful dress, a little bit wide in waist but it's ok
Чуть-чуть торчат нитки, но в целом хорошее платье. Подошло на 85-70-90. Цветное белье будет просвечивать. Сзади на шее 3 пуговки, на спине молния.
belle
The dress is just lovely! My parameters are 100-85-105, height 150 cm. Dress with a cotton lining on the skirt and in the upper front, worn without a bodice and does not shine through!
Beautiful dress.But for this much price I expected better one)
usually I wear size M, sometimes S ... it depends on which country the size is .. e.g. UK I wear size S or 10 .. and I took size M here, it is ok .. they could be a little smaller around the shoulders and waist but it's not bad
очень нежное, воздушное. ткань лёгкая, струящаяся, светится, но есть подкладка. впереди глубокий вырез, нужно подобрать белье, так как спина открыта, а без лифа носить не получится. Очень женственная модель. на российский 42-44, размер М подошёл, но думаю С тоже подошло б.
Très belle robe , je suis agréablement surprise . Le tissu est bien avec une doublure en dessous. Je recommande.
Nice dress! In my 42-44 size s is even free slightly. Very thin it is better not to order! My parameters are 89-68-98. Delivered directly to the hands! Very surprised
Very beautiful, pleasant to the body, I recommend the store
This is a very romantic dress, I'm happy Size M, per 93.67.91 height 1.60
All The agrees, good material, fast shipping, goods consistent with the description, fits perfectly! Recommend order with this store!!
Same as the picture. Beautiful. My measurements 89 bust, 71 waist and 100 cms hip