SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent jacket, warm, stylish. I took XXL for a height of 185 weight 79, although a little tight in the chest. In general, for the spring-autumn is an ideal option, with my complete set I and a sweatshirt, and I can wear a T-shirt under it
Ok jolie veste j'ai pris 4 xl 70 kg 1,73 cm j'avais commende xxl m'ai trop petit pour moi
The jacket is very good quality 10/10.
Got a jacket, excellent. size approached, on M bought XL. the jacket is very warm, sewn qualitatively. delivery somewhere a month. 5 stars.
Good material quality, just to order, 1 month to mty Mexico
Ce blouson est très bonne qualité. Ils ont respecté la taille que j’ai commandé. Merci
Delight, took 2XL for 73 kg, height 173. Just on a wide back, if you are thin, take less. Thank you to the store for your help.
Perfecto
Hello The jacket is very beautiful but unfortunately I took too small it's my fault otherwise good quality and I received quite quickly thank you
Great coat ! Order 2-3 sizes bigger than usual , I wear a 1x and ordered a 3x and it’s a little snug in the chest and arms . Well made and looks good !
Cool jacket, with the size guessed 4XL for height 183, the fur inside is good, the thread is slightly stuck out, you can trim, warm. In Ukraine, this is twice as expensive. Came quickly to Ukraine. Recommend!!!
Hi, I just got the jacket, 8 days ant is, very fast, but there's a problem, the size is very small, not CORR is PONDE with the MADIDAS I need two or three more sizes, thanks.
LOVE IT!!!
Quite a good jacket. In the sleeves, too, fur, but more wear-resistant and soft. Sewn quite decently. The size is standard Chinese, it goes fitted. On height 173, Weight 62 liters just if you are thin, literally a couple of kg more already need HL and so on. Analogs are made just as or worse at us more expensive, so I recommend.
Looks beautiful, I recommend
I'm so satisfied. The color is accurate. It's arrived at proper time. The size is slightly short. otherwise everything is fine. Good quality. Sleeves are perfect. Thanks store.
Delivery to Ukraine 20 days. Good quality. size L sleeve Length near 64cm. on my 173cm and 65kg sleeve length is ok (can be a little longer). a little wide in the middle.
Курточка пришла раньше срока, это очень порадовало. Качество хорошее, немного смущает запах, надеюсь скоро выветрится))) Товар и продавца Рекомендую. Спасибо !
I chose the size m but the sleeves are short
Good quality products. very happy with my purchase. true to the size. recommend the store and the product.