SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery Duja швидка-16 dnev, U львівську region. The Poki did not mix, ale on the dotik material Duge priemniy!
Super quality very comfortable I recommend. Perfect arrival in advance
Very fast
Good quality sweatshirt. Fast shipping. Recommend!
Small size but worth a lot, I measure 1.57m and weight 45 and I took an L and it fits as I wanted (but not much).
Duge Tonka, ale heat Hudi. The hood of the want is b big, ale is not critical. At the age of rosemir XXL, pidishov or the oversize (viewer 174 cm, parametri 68-100). Definitely recommend, class goods :)
Came quickly, the quality is not the best (will be covered with coils), but warm, I think that the inscription will fall off when washing
It's pretty finite, but I love it. You can tell they're stickers but only if you get too close. Mido 1' 61 (53kg) and I took the XL to make it oversized and it fits perfect.
The order came quickly, the quality of the sweater is good, the fabric is soft)
I love it! It’s quite thin but it’s amazing for the price! Shipping was also really fast
Very nice fabric, thank you. But I thought that the letters would be embroidered
cheap think material, nice colour thou, and print looks good, size looks good too. list hope it lasts
I'm enamoured!! For 166cm tall size XXL oversize. Sweatshirt is padded. Lettering is naklejony, recommend.
New arrival dazzling ובדיוק like שרציתי, no ציפיתי. Perfect, loved very much. Arrival within Weekly.
Everything is cool))) took the size XL for a height of 158 cm, it turned out oversize, the size is quite large. Fabric though synthetic, but not bad, with fleece.
On the growth of 1 58 and a vaga 47 kg Took XL so htyla oversize✨It's just my love.♥• The brush about the inks came for 2 weeks, I sell the amount to my uncle♥& Middot;
In general, the quality is good, but the fabric is not as I expected (soft, but squeaky synthetics) and the letters are not as printed as expected
Delivered in 24 days... convenient for everyday use svitshot... ordered several sizes more, to be like an oversize... I'm quite satisfied with everything... met expectations... warm... but not too... Well, for such a price its quality will come down... for the House the most it...))
quality is good.the letters are clear. recommend this store.
Happened in fast time, 3 weeks. Material comfortable and warm very recommend