SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
produto top
Leave 5 stars for conra the quickness of delivery, was really fast. The watch itself is very beautiful and good construction. But as always do reviews I found it not as attractive as see in pictures, but yes. And all working straight
Free shipping really fast
Quite liked the product arrived straight, quality very good, buy without fear.
relógio muito robusto e de ótima qualidade, a marca curem tem um do mesmo modelo, até me confundi na qualificação.
So far so good. I like the colors and design. I’ve just started using it to tell about precision, but looks fine
Clock beautiful D +!
amazing watch, quality is above expectations, not super wow , put in relation to its price I considered it amazing , not heavy , no scratches or damages ( quick first look) , very satisfied
All excellent, I arrive very fast just the day I expected it is worth it.
Produto fiel a descrição! ótimo custo benefício. unboxing canal ktwoplay compra e venda.
Chiasi bomb!!! Massive, quality at the level, with the buttons has not yet figured out))). But the strap pumped: The paint goes down, and the pull thread on the seam.
product is perfect packed ..perfect quality ...original product....100% authentic product....thankyou sooo muchhh .......
Perfectly. I recommend this store. Quick delivery. Great quality. Thanks
Fast delivery to the store great Thank you quality excellent recommend will not regret
Simply amazing beautiful but me imprecionei with the beauty and value very recommend the store the same has a great reception thank you
El producto es igual como lo muestran a la hora de hacer la compra me encantó, incluso tardo 20 días. En tránsito hasta mi apartamento.
Excellent Product, beautiful, good details, thanks
Very good quality watch, nice strap, nice details
Very beautiful I received 8 days a good store