SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Slightly longer than I expected, but very cute.
The cape is good beautiful. But the grid thought it would be a little bigger. If it breaks, do not sew without a trace. Threads stick out everywhere. Outside and inside. Very much!! You can make on the node everywhere, so as not to dissolve. The threads are very upset. And for the blossoming patterns from the future-expensive. Returned some of the funds. Bought for 750 rubles. And i like it so much. But it is necessary to wear neatly so that the cape does not fall off. I took the size s, from the wind from the shoulders can fall off. Came very quickly
Very pretty, the drawings are embroidered, on tulle fabric, a very delicate and finite piece, very pretty same as the photo
The goods are happy! There are threads sticking out, but it's easy to fix. Looks great under the dress.
A little threads stick out in embroidery, i hope they do not crawl further. On the russian 44 ordered m.
The cape is cool, the mesh is soft and pleasant, the embroidery is good, but there are threads sticking out somewhere, but it does not bother me. At 105-88-117 the village is excellent!
Very cute, but kinda itchy. Fit as expected.
Beautiful kimono, I like the embroidery details. Exactly as described.
Kimono mega cool. Fast shipping. On the parameters 88-65-92 size s is very good, no longer necessary, the fabric is pleasant to the body, the only thing that confuses, is that the threads on the embroidery are not fixed, i would very much like it not to be cut. As a gift, put two removable tattoos. Thank you very much!
Delivery just over 1 month to orenburg. excellent kimono, light, gentle, airy. On my parameters 92-82-97 (m) and height 155 cm came perfectly. The photo shows that m has a smell of about 10 cm. Thank you very much store! Definitely recommend to everyone! 10 stars store!