SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super! Third of this store. I bought all the colors. These are insulated. Size accurate. Hips 120. Slightly loose. As it should. the height of 166 covers the ankle. Moderately wide. Convenient. i will add the photo later.
Super jeans! Waist size is adjustable by elastic band and rivets. I took it on my mother. I'll take it later, I'll add a tip. Before St. Petersburg there was a bag for almost 2 months. And the track was wrong. By name, the order was searched.
On the Russian size about 100, from 88 cm ordered XXXXL. Came up perfectly, you can and 52 size put thanks to the rubber bands from behind. Thank you store! Jeans are soft, good quality.
Jeans arrived very quickly! Literally in 2 weeks. The quality is excellent, sit Super, very satisfied.
Jeans received after 3 weeks from the moment of order. Cool, nice jeans, hinges for buttons were not spacers (split itself) maybe I would have approached and HL, I took 2HL. (even on the belt buttoned-I was wide. From 71. With a belt all OK! Along the length of the pants went just right, my height is 161
Jeans are very good. Come for a week. Delivered the courier. On the parameters of ot-95, ob-105 sat perfectly. The slots for the buttons made itself. the fabric is dense, does not stretch. Really liked. Many thanks to the store and everyone who left the reviews and photos.
Tight jeans. From 90 ob 118. 4hl came up, but on such parameters it is better to take 5 hl who wants more freely, i took a smaller tc wanted the ass tight, with the slopes presses the belt on the stomach. On the growth of 160 to be as shortened have to turn, and so like a full length, but when you sit bully. Today i spent all day in them.
At first, the jeans ordered these, but wanted to cancel the order, because. I was afraid that the small will be on full feet. As a result, the store persuaded to choose others, chose with the seller. Just and very satisfied. Thanks to the seller for the responsiveness. Also received the parcel quickly, before his vacation. *****
Girls fire thanks to the store. Ordered 2 xl on the hips 103 and waist 69 came up. If at the waist a little more can be caught on the riveting-i'm happy. My height 175
Delivery fast, a week to peter. Smell. My height is 177 from 100 about 114 sit freely) generally jeans are good, i can order even smaller size)