SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The dress is just super! Thank you very much
The dress is very well sat on the figure, the fabric is pleasant and light. the size corresponds. i will wear it with pleasure.
The order came quickly enough. Packaging is a normal zip package. I bought for 878,56 rubles. At its 85-65-96 and height 154 cm chose the size of m. The village is good in size, but ho would probably be a little more authentic. And so the dress is good! Sewing neat, line to line. The fabric is pleasant to the body. But the coloring upset. Oooooochen pale. As if they wanted to bleach, but it did not work. It's all faded. According to the reviews of bloggers expected another they wrote enthusiastically about the delicate color. Here the color "super gentle"!! The dress is very light. Interesting style. In general, i recommend platishko. It is cute))). Though with sneakers, though with shoes. I did not communicate with the store.
Very, gentle, slightly large, sewn, sent quickly, the fabric is light
The dress came in a couple of weeks, very left, in hot weather, it's a find!!! The only thing that on the skirt lining was a little longer than the skirt itself, due to which the skirt when walking twists!!! Opened the dispute, the store offered 2 options, either compensate me the full amount and send the goods back, or compensation 312 rubles!!! Agreed to the second option, because in principle the dress itself suited me completely, and the village is good!! On the parameters 98-78-98, 165 cm xxl came up perfectly, the only thing on the skirt is not in its place, a girl taller would be better!!! I do not remove the stars, because in principle the dress is good, and the seller responded promptly to the dispute!!!
The dress is very beautiful!!!! I'm delighted)) delivery exactly month
The dress is perfect! But order your normal size, I’m usually an XS/S in US sizes and I ordered a Medium and it’s a little big
Beautiful! Great communication from store ontime shipping will buy more!
The dress is very light! Airy! Gentle! Looks like a store's shop window❤I love polka dots! On my parameters: height-165 cm, og-85 cm, ot-65, ob-93 i chose the size l, for every firefighter))) and it completely suited me, as i think❤But a little bit of 1 cm i sewed on the sides. Smaller size would also fit me. It is comfortable, not hot. The dress has a lining. The lining is completely stitched. Sewing quality is very good. Hem, as you have already noticed asymmetrical, which makes this model very interesting. Lamochki thin and adjustable. I liked the length, not less.❤ There is a belt at the waist that is firmly sewn on the back. Lightning behind works flawlessly!❤ The fabric is very soft and very pleasant to feel. It's romance! Delivery to sochi is very fast. About a week. track tracked. Dress will recommend!
ORDER YOUR NORMAL SIZE. It sizes big, I'm an medium in Belggium and will order a Medium. The material is very nice, not seetrough, the skirt is not too short.