SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Stitched qualitatively, the material is soft, pleasant to the body. On height 160, weight 55, OG 90, OT 80, OB 110 shook m
Girls, this is a very beautiful and quality dress. And the price pleases! At 89-61-91 and the growth of 170 took M. Everything came up. The only negative waist line would be lower. But this is already a claim to style. The material is very pleasant. The body in the dress is very comfortable. As a gift came an elastic band for hair-a trifle and nice)))
The best dress I had. In it absolutely everything is great! The fabric is soft and high-quality, sewn well, not a single jamb did not notice in this dress. I love him, and my cat too! Thanks to the store for the fast shipment. I highly recommend!)))
A good dress for a cool season, the height of 164 is a little short sleeve, but it does not spoil. I was mistaken with the coloring, but this is also nothing) the parcel was long at the customs office, the delivery took almost a month to Minsk. The store put an elastic band as a gift. On the chest more than 100 cm it is better to order the size L.
A good dress, on the chest 110 cm approached, during the delivery time gained weight and was afraid not to fit xl, but all super) thanks
Just over 3 weeks in kiev. Very satisfied. I ordered 3 things in this store-and right all three just super!!! Just find the store! I will order more. Thank you! My height 165, chest girth 92, waist 66, hips 93
Fast delivery, for two weeks. Good fabric, color as photo. The waist is high, the dress looks a little pregnant. But the dress is very cute. Gift hair band
The dress is just super! The size approached the og 96, a little loose, but i wanted to, the sleeves for the height of 154 are slightly long, but i always raise them to 3/4 so will go, the rubber is not tight, it will not press. Very pleasant to the body, soft, warm) length below the knee, all as i wanted, it seems to me this coloring, the most versatile, but i'm thinking of ordering in some color) delivery is quite fast, russia monitored
This amazing quality, I am delighted, everything is perfectly sewn, the size is correct, a very pleasant material. Ochet very fast delivery to Ukraine, one week, I was surprised) The most polite and fast store on Ali. Thank you very much, waiting for another dress.
The order was made on 30.05.2019, courier sdek brought 25.06 (korolev, mo), the track was tracked on their site. The dress is cool, the fabric is really a type of corduroy that, the quality of the norms, goes, like, in size, but for my height 156 cm is quite long, below the knees. Measurements i attach from the shoulder to the hem and width at the waist, as well as the length of the inner part of the sleeve of my size. I'll try on the other day and add a review