SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect
Bomb shirt! The quality is excellent. The fabric is pleasant, similar to cotton. Shines through, perfect for the beach. On the parameters 86-70-99 came the size s. The parcel came quickly, weeks for 2.
The shirt is just super. At its size 46-48 took l even free a little something that is necessary for the summer, pure cotton sleeves on the elastic band. Even slimmer than you look. And most importantly came very quickly weeks in two. Thank you very much to the store.
Perfect summer dress with very nice material :-) The shipping was extra fast, you can take your regular size :) I have a lot of clothes from this store and I can truly recommend this Seller :)) Best quality at low prices! LOVE! <3 More on my instagram: @saraxsarna
The parcel came pts quickly and with tracking. Seller recommend. Took to the beach. Not much shines through-in the photo under the shirt a dark swimsuit. The fabric is dense, pleasant to the body. On the sleeves of elastic bands, so that with full hands can be transmitted. I wear 44-46, the shirt took the size of m, not very large. For the beach is perfect
Quality at the highest. The thing is very worthy. At 48/50 growth 160 village as it is necessary. Moderately oversize. Seller 10 stars
Consistent with the images. Received well packaged
Material: the store has cotton and polyester. The fabric is similar to natural, pleasant to the body. Ironed easily, especially does not crumple. White linen shines through. I do not even know what to say about this thing, everything showed in the photo. No jambs found, the seams are neat and processed, there were no protruding threads. On the sleeves of rubber bands, on the belt of the bandage. The dress came in a simple zip-bag, there was no unpleasant smell. There was a label with composition and recommendations for care of the thing. My parameters are 84-65-94 and height is 171 cm. The dress in the size of s fit me perfectly. Here would be a hat, a woven bag and a beach