SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Parameters OG 86, OT 67, OB 96, height 160 In general, the quality of the norms, but it is painted, so be careful at the first haircut. I think that the price for this quality is slightly overstated, but I really like the drawing.
Gorgeous and soft!
Достаточно легкий свитер. Приехал за 10 дней. Очень милый, спасибо.
Very beautiful and pleasant to the body, to my height 166 cm sleeves oversize, cute print, everyone is happy
Friends is beautiful, very good quality and fabric, I love it
Nice sweater! Bright pattern, soft and pleasant to the touch. I ordered for my husband, he has L size, came up wonderful. Highly recommend!
my favorite sweater!!!
Nice sweater! Not too thin, there was no smell, came quickly.
The sweater is excellent, the size is true, large))) ordered my daughter (12 years old), very happy and happy with the purchase. Went in it immediately to school)
The product corresponds to the description. The child is a teenage girl very pleased. Wears, without removing)
This jacket has long been lying like me in want but ordered just now. I never regretted it. On my size and height 153 sat as wanted. The fabric is pleasant and has no bad smells. Sewn also all without sticking threads. I hope only does not lead after washing. So both the fabric and the print and the color fully correspond to the description. Very satisfied with the purchase.
Delivered in about 2-3 weeks to VRN. My parameters: 164 height/48 kg. The sweater is thin, like a jacket, so for the winter it is better to put something under it. The fabric is very pleasant. I do not know what will happen after washing; in other reviews they write that the sleeves have stretched. If anything, I'll add it. So far, I like everything!
Beautiful, soft. I'll wash it, see if anything changes. After reading reviews, I think immediately to sew seams on the overlock. In EAO came in 20 days
It was a hundred of a hundred years old, where it went a little less than a month. I advise everyone, just crosota. Kotzilla is fashionable yes!
If anyone needs approximate parameters. The sweater is the coolest.
Nice sweater. Height 170, size XS-approached, as an oversize.
The quality is terrible at the sweater, very thin material, after the first socks stretched sleeves and the gate three times!! Not worth your money
Свитер качественный, приятный, не очень толстый. В нём не жарко. Приятно, что размер действительно большой
в московский пункт доставки приехало за 12 дней. отслеживалось. что могу сказать. ЭТА ВЕЩЬ ШИКАРНАЯ. Материал хороший. На 170 см по длине нормально, и в рукавах тоже. На размер L очень комфортно! Это просто блеск!
Я и мой парень довольны покупной. Но качество меня смущает чуть-чуть.. страшно стирать кофточку, боязь, что в стирке она развалится.. НО ФАКТ! !1 ОНА БЕЗУПРЕЧНА!1!!