We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Write a Review
4 Nov 2021 10:30
Cute! And soft
28 Oct 2021 06:47
As description. I took a S. And for a girl like me is like a M from us.
16 Oct 2021 00:04
31 Aug 2021 11:06
20 Aug 2021 06:27
I'm so excited to wash and wear this
17 Aug 2021 10:12
Very cute, soft and warm. Fabric feels nice, print is good. Love it!
5 Aug 2021 12:06
The L size like a big M, but not so oversized. Thickness well for autumn, and pay attention to flocking patterns on ironing
4 Aug 2021 10:39
Very father! Good quality sweatshirt, same color, very nice print, loveee it
21 Jul 2021 10:29
It’s so soft and it fits perfectly, I love it!
13 Jul 2021 09:38
Muy buen producto el estampado de muy buena calidad y por dentro muy calentito
10 Jul 2021 05:35
Fits, however is a bit snug, would be comfier if it was longer, goes to my waist(5’3”)
8 Jul 2021 15:46
I arrive faster than the right date, good quality, the fabric is warm, only if they try to order an extra size they are to fit perfectly, but very cute the product
8 Jul 2021 10:36
7 Jul 2021 20:00
5 Jul 2021 12:04
Super Excellent. My son loved it.
28 Jun 2021 02:03
18 Jun 2021 07:38
Good product. Very soft and the print it’s nice as well.
11 Jun 2021 22:00
Item arrived earlier than expected, good quality on the material the print it’s still good after one wash we will see after several. It’s a size M, I followed the chart and it worked if you want it oversized go 1 size up, the sleeves are longer than expected but it’s not so bad. I recommend this item.
11 Jun 2021 07:42
i am in love. it's a very nice sweatshirt, looks lovely and is very soft I do suggest sizing up. i did that to and 1 size up fits perfectly
1 Jun 2021 12:50
The color is something different from the photo, but it is of good quality. Nice and comfortable
Why Buy From Us
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.