SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
After a mistake at our local postoffice I got my shirt. Cool shirt.
Super Value for money, top printing, size well, I'm delighted!
I arrive very fast, the quality is very good and the perfect screen printing, for Spain to order two more sizes than is used, I wear XL and pedi 2XL and I go perfect.
Качество футболки и пошива очень хорошее. Рисунок - наклейка, не знаю как будет после стирки, но сама наклейка, тактильно, небесно нежная!
Футболка хорошая. Материал - обычный хлопок, картинка - налепленная сверху, как переводилка, не знаю, как это называется, но это не когда краска прямо в ткани. Посмотрим, сколько проживет, первую стирку выдержала ок. Картинка классная, конечно! В целом, всем довольна. Пришло за 2 недели в Мск.
Good quality, fast delivery. XL corresponds to the 50th size. The picture is made by a film-sticker. The film is dense and does not "breathe" at all, it's a little uncomfortable.
Reached in 12 days, satisfied with both quality and speed of delivery, sat down well, the order is satisfied, thank you to the store.
Drawing sticker. the material is pleasant to the touch and dense.
Fast shipping. Print sticker, I hope will serve for a long time. Recommend
Color norms, fabric is good, print transfer film. Size 3XL for height 189 and weight 96 kg sits well.
Специально выбирал хлопок, футболка правда по качеству хорошая, мягкая, размер подошел, но я с сантиметром заказывал, чтоб не рисковать, отправили быстро, пришла тоже быстро
Nice T-shirt! On height 185 and weight 82 L perfectly sat down!
Very high quality thing, came super quickly, the color is juicy, the print is excellent. Definitely recommended for purchase =) Thanks to the store!
Arrived quickly (10 days) Super well packaged, and the size is perfect for me (1m83)
11 days to Tel Aviv. Quality T-shirt with a good print.
T-shirt came in a separate bag. The fabric is bright, pleasant to the touch. Printing the picture looks good, but until I tried to wash, I do not know how it will behave.
Футболка хорошего качества 100% хлопок, яркий и качественный принт, швы ровные, нигде не торчат нитки. доставка пришла за 3 недели. С продавцом не общалась. Заказала по отзывам на 48 размер XL(50р). Оказалось большим. Так что мужчины которые написали в отзыве что на свой 48 размер заказали XL(50) и и подошло, вы себя переоценили))) Буду заказывать на размер меньше, так как соответствует размер в размер. Рекомендую!
Very nice material and print quality, also fast shipping.
Delivery in 8 days to Spain by the service of Globo at home. Fabric 100% cotton, pattern sticker. Remove after washing
It's very pretty, I ordered it for girl, the size chart is perfect