SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order went on time, the size is the one that ordered, the material is really thin, suitable more for a warm spring or summer than for the winter
I'm happy with the order, I came quite quickly. The material is nice.
Very like sleeves, put in the parcel with two other things from the same store, incredibly soft, it's been about 14 days. Height 170, but short does not look, the figure weighs and is already excellent
Synthetics, but norms. The picture is glued. Looks stylish, fashionable, youth. On height 172 length just. For this money is perfect
The fabric is pleasant, took the size M for height 170, but it turned out to be free. The fabric shines a little, but it's not critical. In general, everything is fine, the print is not a sticker
Пришло за 10 дней, немного торчали нитки, но не страшно, тонкая, брала максимальный размер, все нравится. С продавцом не общалась, положили резинку) Рост 165, вес 55
Super!!!! The seams are even, the material is pleasant, you will not regret it)
The jacket is super, Aoyama approves. As a gift put a green rubber band (good by the way). The jacket came in 10 days, although I thought it would be two months. Shit doesn't stink, so it's totally high. In general, cool pictures are guaranteed, the material is really a little strange, but to this I'm already used to height 157 took the size of L, like normally sits. All right, back off.
Baldezhnaya blouse, I advise
The jacket came with other parcels, quite light, the seams do not stick out anywhere. Sleeves themselves are large, regardless of the size of the T-shirt. All with the coming 2021 year :)
T-shirt is beautiful, really liked❤& Middot;
A good jacket, the fabric is pleasant, some where the threads stick out, but not deadly. Krasnoyarsk reached a month and a half.
Pleasant to the body material, light. threads do not stick out anywhere, and even a rubber band as a gift. It came in a month, the tracking was accurate. On the growth of 163 ordered XL and he approached, the shoulders do not fall off, the sleeves if you can turn up. In general, I put a quality mark, for my money a good product, young dreiners and grandfather insiders will check, yes and not only them;)
T-shirt is cool! My daughter really liked it! On height 165 cm and weight 52 kg. took XXL. And it turned out the very thing, an oversize! The fabric is very soft and pleasant to the body. The seams are all processed qualitatively. The parcel came quickly! Thank you store!
Dudes, sorry for the dirty mirror ...... In general, take it, you will not regret it! I took XL for height 166, I was afraid that it would be very large, but I could also have a larger size, if straight oversize... So, no doubt The parcel seemed to be tracked, ordered more than a month ago. It came in integrity and safety (KSTA, the quality of the fabric is very pleasant!!) Thanks store
The jacket came in two weeks. I took it for 350 rubles, for such a price just class. The fabric is pleasant to the body, smooth, stretching. On my parameters 82-65-96 height 164 XXL sits like an oversize, that I wanted as a gift put an elastic band for hair
Thank you, my daughter liked the purchase. and thank you for the bonus (hair elastic).
Just a great linglish. Sits perfectly, pleasant to the body. Thank you store. Also put an elastic band as a gift.
Мне нравиться! Всем советую, материал тонкий но очень приятный! Я счастлива, это крут!
очень дёшево как я люблю я же русская бомжиха вот ещё резинка для пениса ( волос ) в подарок я очень рада резинка очень добрая я зелёная тварь очень рада что купила это качество радует жаль что мне он как раз я хотела гигантскую чтобы утонуть вот и выбрала самый большой размер ну ЛАДНО я кстати не какая-то жиробаска я королева и фигура у меня то что надо по лицу видно что вес мой не составляет что килограмм так что любители тонуть в одежде идите к черту мои хорошие сосать будете а вот жирным скажу сразу валить и даже не смотреть на такую красивую одежду спасибо продавцу за резинку я благодаря такому хорошему человеку не пойду на рынок а то там все дрочат на меня как они надоели спасибо продавцу спасибо желаю ему детей здоровых и счастья денег!!!!!!!!!! Товар рекомендую мне понравилось!!!!!