SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
it was here in a week, i like it very much! fits perfectly
very nice pretty and other yes recommend This fabric It Background, the only you me Is taste the FIGURES are recorded las a poco despintadas and BRACES are blue and black figures las
Blusa linda. o caimento ficou mais ou menos. pq na verdade pedi um número menor pra ficar como top cropped e mesmo ficando um pouquinho apertado (pq o erro foi meu) eu achei linda. apesar da proteção da compra ainda não ter encerrado, o meu pedido foi feito em fevereiro e só chegou agora em junho. então, demorou um pouco.
Very pretty! The fabric is synthetic, but soft. The embroidery is of good quality. There are 2 layers of fabric, so it's not see-through. It took 20 days to get Portugal
received the order. blouse quality village good. торчащих thread no smell, only сполоснуть and pat
t-shirt good, very like. size s fit. ог83, от75. shipping fast.
cute good quality price ratio, s size ok
its a bit to big for me (height 160cm weight 55 kg) going to order a size s. quality is good, no see through
pretty Is veery. good looks To A, 1.55 height 60kilos
received 12 days i buy this is really funny lovely transparent not send thanks to store for speed. i have caught my usual size and it well. i recommend this world top
super product no bad surprise tee shirt arrived well packed and very fast. i am very satisfied thank
excellent top, delivery before норильска parameters on village excellent m quality month 92-62, l will hang, not просвечивает. satisfied goods)
The design on the shirt thread it not a printed image on it the quality is really nice the bad the is the store ship my two shirts in different packages
t-shirt excellent! embroidery have quality. верёвочки cotton can tie knots, to reduce the length. synthetic material in the two layers, not просвечивает. will fit on any. to my 158 cm, perfectly fit 95 bust.
perfect 7 days figment Shipping Which tal the description
like me блузочка. m size took ог-88. material is very easy. tailored neat. chest print mid тускнее slightly. have lining. заправленной'll wear.
Is, same as picture. fashion me compraré BLACK well. perfect fabric